First-Line Supervisors of Office and Administrative Support Workers
Medium52.67%
Found in Industries:
Salary Range
Low (10th %)$41,060
Median$63,450
High (90th %)$100,270
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Directly supervise and coordinate the activities of clerical and administrative support workers.
The occupation "First-Line Supervisors of Office and Administrative Support Workers" has an automation risk of 52.7%, which is closely aligned with its base risk of 53.6%. This risk level reflects the blend of highly repetitive administrative tasks and more complex supervisory responsibilities inherent to the role. Many of the daily tasks performed by these supervisors—such as monitoring adherence to procedures, managing workflow, and handling basic queries—are increasingly susceptible to automation through artificial intelligence and process automation software. As organizations leverage technology for accuracy and efficiency, tasks that follow predictable patterns or can be codified into algorithms are ripe for automation. The top three most automatable tasks within this occupation underscore these trends. Monitoring inventory levels and requisitioning or purchasing supplies are tasks that can be efficiently handled by inventory management software integrated with automated purchasing systems. Supervising work to ensure quality, adherence to standards, and correcting errors is increasingly possible through workflow management platforms that use artificial intelligence to flag deviations and suggest corrections. Similarly, resolving customer complaints or answering policy-related questions is being transformed by chatbots and AI-driven customer support systems, which can handle high volumes of queries and provide prompt, standardized responses. However, certain responsibilities remain resistant to automation, mainly because they require human judgment, spatial reasoning, or coordination across multiple unpredictable variables. For example, planning layouts of stockrooms or storage areas involves a level of originality and practical assessment that is difficult for current AI systems to replicate (originality is identified as a bottleneck skill at 3.4%). Arranging for necessary maintenance or repairs often demands situational evaluation and negotiation with vendors, while coordinating diverse office services involves adaptability and complex decision-making. These resistant tasks, tied closely to ingenuity and context-sensitive problem-solving, act as a barrier to full automation but do not entirely offset the substantial automation risk posed by more routine supervisory activities.
Filter by Automatable Status
Monitor inventory levels and requisition or purchase supplies as needed.
Automatable
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Partially Automatable
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Partially Automatable
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Automatable
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Partially Automatable
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Partially Automatable
Recruit, interview, and select employees.
Partially Automatable
Interpret and communicate work procedures and company policies to staff.
Partially Automatable
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Partially Automatable
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Partially Automatable
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Partially Automatable
Compute figures such as balances, totals, or commissions.
Automatable
Coordinate activities with other supervisory personnel or with other work units or departments.
Partially Automatable
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Non-Automatable
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Partially Automatable
Develop or update procedures, policies, or standards.
Partially Automatable
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Automatable
Develop work schedules according to budgets and workloads.
Partially Automatable
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Partially Automatable
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Partially Automatable
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Partially Automatable
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Partially Automatable
Arrange for necessary maintenance or repair work.
Partially Automatable
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Partially Automatable
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Partially Automatable
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Partially Automatable
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Partially Automatable
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Partially Automatable
Reading ComprehensionActive ListeningLearning StrategiesMonitoringSocial PerceptivenessComplex Problem SolvingOperations MonitoringEquipment MaintenanceSystems AnalysisManagement of Material ResourcesWritingSpeakingMathematicsScienceCritical ThinkingActive LearningCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisJudgment and Decision MakingSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Personnel Resources
Arm-Hand SteadinessAuditory AttentionCategory FlexibilityControl PrecisionDeductive ReasoningDepth PerceptionDynamic FlexibilityDynamic StrengthExplosive StrengthExtent FlexibilityFar VisionFinger DexterityFlexibility of ClosureFluency of IdeasGlare SensitivityGross Body CoordinationGross Body EquilibriumHearing SensitivityInductive ReasoningInformation OrderingManual DexterityMathematical ReasoningMemorizationMultilimb CoordinationNear VisionNight VisionNumber FacilityOral ComprehensionOral ExpressionOriginalityPerceptual SpeedPeripheral VisionProblem SensitivityRate ControlReaction TimeResponse OrientationSelective AttentionSound LocalizationSpatial OrientationSpeech ClaritySpeech RecognitionSpeed of ClosureSpeed of Limb MovementStaminaStatic StrengthTime SharingTrunk StrengthVisual Color DiscriminationVisualizationWrist-Finger SpeedWritten ComprehensionWritten Expression
Administration and ManagementAdministrativeEconomics and AccountingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryBiologyPsychologySociology and AnthropologyHistory and ArcheologyPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsCommunications and MediaTransportationGeographyMedicine and DentistryForeign LanguageEnglish LanguageFine ArtsEducation and TrainingTherapy and CounselingSales and Marketing
Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsEstimating the Quantifiable Characteristics of Products, Events, or InformationProcessing InformationGetting InformationIdentifying Objects, Actions, and EventsJudging the Qualities of Objects, Services, or PeopleMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and ProcessesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersRepairing and Maintaining Mechanical EquipmentCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationCommunicating with Supervisors, Peers, or Subordinates
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General and Operations Managers
Medium47.73%
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Administrative Services Managers
Medium45.13%
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Human Resources Specialists
Medium54.95%
Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas.
Project Management Specialists
Medium52.50%
Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client or customer.
Management Analysts
Medium51.36%
Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.
First-Line Supervisors of Security Workers
Medium55.95%
Directly supervise and coordinate activities of security workers and security guards.
First-Line Supervisors of Food Preparation and Serving Workers
Medium56.86%
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
First-Line Supervisors of Housekeeping and Janitorial Workers
Medium58.89%
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Medium53.95%
Directly supervise and coordinate activities of entertainment and recreation related workers.
First-Line Supervisors of Personal Service Workers
Medium49.25%
Supervise and coordinate activities of personal service workers.
First-Line Supervisors of Retail Sales Workers
Medium52.75%
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
First-Line Supervisors of Non-Retail Sales Workers
Medium51.95%
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Payroll and Timekeeping Clerks
High77.74%
Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
Human Resources Assistants, Except Payroll and Timekeeping
High67.61%
Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
First-Line Supervisors of Construction Trades and Extraction Workers
Medium54.17%
Directly supervise and coordinate activities of construction or extraction workers.
First-Line Supervisors of Mechanics, Installers, and Repairers
Medium49.23%
Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.
First-Line Supervisors of Production and Operating Workers
Medium57.76%
Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.
First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
Medium58.54%
Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.
First-Line Supervisors of Material-Moving Machine and Vehicle Operators
Medium53.71%
Directly supervise and coordinate activities of material-moving machine and vehicle operators and helpers.
First-Line Supervisors of Passenger Attendants
Medium50.00%
Supervise and coordinate activities of passenger attendants.
Chief Executives
Medium38.73%
Determine and formulate policies and provide overall direction of companies or private and public sector organizations within guidelines set up by a board of directors or similar governing body. Plan, direct, or coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers.
Financial Managers
Medium52.15%
Plan, direct, or coordinate accounting, investing, banking, insurance, securities, and other financial activities of a branch, office, or department of an establishment.
Treasurers and Controllers
Medium49.16%
Direct financial activities, such as planning, procurement, and investments for all or part of an organization.
Purchasing Managers
Medium51.82%
Plan, direct, or coordinate the activities of buyers, purchasing officers, and related workers involved in purchasing materials, products, and services. Includes wholesale or retail trade merchandising managers and procurement managers.
Compensation and Benefits Managers
Medium49.22%
Plan, direct, or coordinate compensation and benefits activities of an organization.
Human Resources Managers
Medium49.09%
Plan, direct, or coordinate human resources activities and staff of an organization.
Gambling Managers
High66.16%
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
Lodging Managers
Medium58.34%
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Postmasters and Mail Superintendents
Medium58.72%
Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
Property, Real Estate, and Community Association Managers
Medium45.64%
Plan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties. Includes managers of homeowner and condominium associations, rented or leased housing units, buildings, or land (including rights-of-way).
Spa Managers
Medium53.87%
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Compliance Managers
Medium47.57%
Plan, direct, or coordinate activities of an organization to ensure compliance with ethical or regulatory standards.
Labor Relations Specialists
Medium47.34%
Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.
Meeting, Convention, and Event Planners
Medium51.43%
Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.
Compensation, Benefits, and Job Analysis Specialists
Medium44.74%
Conduct programs of compensation and benefits and job analysis for employer. May specialize in specific areas, such as position classification and pension programs.
Accountants and Auditors
Medium50.98%
Examine, analyze, and interpret accounting records to prepare financial statements, give advice, or audit and evaluate statements prepared by others. Install or advise on systems of recording costs or other financial and budgetary data.
Information Technology Project Managers
Medium49.19%
Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.
Media Programming Directors
Medium49.05%
Direct and coordinate activities of personnel engaged in preparation of radio or television station program schedules and programs, such as sports or news.
First-Line Supervisors of Correctional Officers
Low32.16%
Directly supervise and coordinate activities of correctional officers and jailers.
First-Line Supervisors of Police and Detectives
Medium36.93%
Directly supervise and coordinate activities of members of police force.
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers
Medium54.54%
Directly supervise and coordinate activities of workers engaged in landscaping or groundskeeping activities. Work may involve reviewing contracts to ascertain service, machine, and workforce requirements; answering inquiries from potential customers regarding methods, material, and price ranges; and preparing estimates according to labor, material, and machine costs.
First-Line Supervisors of Gambling Services Workers
Medium53.47%
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Switchboard Operators, Including Answering Service
High80.81%
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Court, Municipal, and License Clerks
Medium65.96%
Perform clerical duties for courts of law, municipalities, or governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data, administer tests, or collect fees.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Eligibility Interviewers, Government Programs
High66.78%
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Interviewers, Except Eligibility and Loan
Medium54.04%
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Receptionists and Information Clerks
High74.18%
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Dispatchers, Except Police, Fire, and Ambulance
Medium65.75%
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Production, Planning, and Expediting Clerks
Medium65.33%
Coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.
Executive Secretaries and Executive Administrative Assistants
Medium60.44%
Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Medical Secretaries and Administrative Assistants
High79.20%
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
High71.06%
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Office Clerks, General
Medium65.57%
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
First-Line Supervisors of Farming, Fishing, and Forestry Workers
Medium51.76%
Directly supervise and coordinate the activities of agricultural, forestry, aquacultural, and related workers.
Recycling Coordinators
Medium53.65%
Supervise curbside and drop-off recycling programs for municipal governments or private firms.