First-Line Supervisors of Passenger Attendants
Medium50.00%
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Supervise and coordinate activities of passenger attendants.
The occupation "First-Line Supervisors of Passenger Attendants" is assessed with an automation risk of 50.0%, reflecting a balanced likelihood of technological replacement for many of its core activities. The base risk of 50.0% suggests that while some aspects of the role show significant potential for automation, others remain heavily reliant on uniquely human skills and judgment. One of the key drivers of this risk level is the routine nature of certain responsibilities. For example, tasks such as "Analyze and record personnel or operational data and write related activity reports" can be largely automated through advanced data management and reporting tools. Similarly, "Apply customer feedback to service improvement efforts" and "Compute or estimate cash, payroll, transportation, or personnel requirements" are increasingly handled by software platforms that enable data-driven decision-making and operational efficiencies with minimal human input. However, some core functions of this supervisory role remain distinctly human-centric and, therefore, resistant to full automation. "Train workers in proper operational procedures and functions and explain company policies" requires not only subject matter expertise but also nuanced interpersonal skills to ensure effective communication and team adaptation. Additionally, supervisory tasks such as "Take disciplinary action to address performance problems" depend on emotional intelligence, judgment, and ethical considerations that algorithms currently struggle to replicate accurately. The ability to "Resolve customer complaints regarding worker performance or services rendered" further highlights the importance of empathy, situational assessment, and customized problem-solving—all attributes where automation falls short. The presence of these automation bottlenecks is closely tied to the required skill set for the occupation. Key bottleneck skills include communication (high level), conflict resolution (high level), emotional intelligence (high level), leadership (medium-to-high level), and adaptability (medium level). These skills underpin the most resistant tasks, as they involve direct human interaction, discretionary decision-making, and the management of unforeseen circumstances. As long as these competencies remain essential to supervising passenger attendants, the occupation retains a significant degree of automation resistance, justifying its moderate risk assessment rather than a higher replacement rate.
Filter by Automatable Status
Apply customer feedback to service improvement efforts.
Partially Automatable
Compute or estimate cash, payroll, transportation, or personnel requirements.
Automatable
Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
Partially Automatable
Direct or coordinate the activities of workers, such as flight or car attendants.
Partially Automatable
Enforce safety rules and regulations.
Partially Automatable
Inform workers about interests or special needs of specific groups.
Partially Automatable
Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
Partially Automatable
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Partially Automatable
Meet with managers or other supervisors to stay informed of changes affecting operations.
Partially Automatable
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Partially Automatable
Participate in continuing education to stay abreast of industry trends and developments.
Partially Automatable
Recruit and hire staff members.
Partially Automatable
Requisition necessary supplies, equipment, or services.
Partially Automatable
Resolve customer complaints regarding worker performance or services rendered.
Partially Automatable
Take disciplinary action to address performance problems.
Partially Automatable
Train workers in proper operational procedures and functions and explain company policies.
Partially Automatable
Analyze and record personnel or operational data and write related activity reports.
Partially Automatable
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
Partially Automatable
Recommend and implement measures to improve worker motivation, work methods, or customer services.
Partially Automatable
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General and Operations Managers
Medium47.73%
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Transportation, Storage, and Distribution Managers
Medium54.11%
Plan, direct, or coordinate transportation, storage, or distribution activities in accordance with organizational policies and applicable government laws or regulations. Includes logistics managers.
Human Resources Specialists
Medium54.95%
Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas.
First-Line Supervisors of Security Workers
Medium55.95%
Directly supervise and coordinate activities of security workers and security guards.
First-Line Supervisors of Food Preparation and Serving Workers
Medium56.86%
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
First-Line Supervisors of Housekeeping and Janitorial Workers
Medium58.89%
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers
Medium54.54%
Directly supervise and coordinate activities of workers engaged in landscaping or groundskeeping activities. Work may involve reviewing contracts to ascertain service, machine, and workforce requirements; answering inquiries from potential customers regarding methods, material, and price ranges; and preparing estimates according to labor, material, and machine costs.
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Medium53.95%
Directly supervise and coordinate activities of entertainment and recreation related workers.
First-Line Supervisors of Personal Service Workers
Medium49.25%
Supervise and coordinate activities of personal service workers.
First-Line Supervisors of Non-Retail Sales Workers
Medium51.95%
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
First-Line Supervisors of Office and Administrative Support Workers
Medium52.67%
Directly supervise and coordinate the activities of clerical and administrative support workers.
Dispatchers, Except Police, Fire, and Ambulance
Medium65.75%
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
First-Line Supervisors of Farming, Fishing, and Forestry Workers
Medium51.76%
Directly supervise and coordinate the activities of agricultural, forestry, aquacultural, and related workers.
First-Line Supervisors of Construction Trades and Extraction Workers
Medium54.17%
Directly supervise and coordinate activities of construction or extraction workers.
First-Line Supervisors of Mechanics, Installers, and Repairers
Medium49.23%
Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.
First-Line Supervisors of Production and Operating Workers
Medium57.76%
Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.
Aircraft Cargo Handling Supervisors
Medium61.58%
Supervise and coordinate the activities of ground crew in the loading, unloading, securing, and staging of aircraft cargo or baggage. May determine the quantity and orientation of cargo and compute aircraft center of gravity. May accompany aircraft as member of flight crew and monitor and handle cargo in flight, and assist and brief passengers on safety and emergency procedures. Includes loadmasters.
First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
Medium58.54%
Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.
First-Line Supervisors of Material-Moving Machine and Vehicle Operators
Medium53.71%
Directly supervise and coordinate activities of material-moving machine and vehicle operators and helpers.
Airfield Operations Specialists
Medium55.65%
Ensure the safe takeoff and landing of commercial and military aircraft. Duties include coordination between air-traffic control and maintenance personnel, dispatching, using airfield landing and navigational aids, implementing airfield safety procedures, monitoring and maintaining flight records, and applying knowledge of weather information.
Farm Labor Contractors
Medium49.50%
Recruit and hire seasonal or temporary agricultural laborers. May transport, house, and provide meals for workers.
First-Line Supervisors of Correctional Officers
Low32.16%
Directly supervise and coordinate activities of correctional officers and jailers.
First-Line Supervisors of Police and Detectives
Medium36.93%
Directly supervise and coordinate activities of members of police force.
First-Line Supervisors of Firefighting and Prevention Workers
Medium40.17%
Directly supervise and coordinate activities of workers engaged in firefighting and fire prevention and control.
First-Line Supervisors of Retail Sales Workers
Medium52.75%
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Reservation and Transportation Ticket Agents and Travel Clerks
High73.97%
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Public Safety Telecommunicators
High71.21%
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
Airline Pilots, Copilots, and Flight Engineers
Medium52.34%
Pilot and navigate the flight of fixed-wing aircraft, usually on scheduled air carrier routes, for the transport of passengers and cargo. Requires Federal Air Transport certificate and rating for specific aircraft type used. Includes regional, national, and international airline pilots and flight instructors of airline pilots.
Air Traffic Controllers
Medium54.48%
Control air traffic on and within vicinity of airport, and movement of air traffic between altitude sectors and control centers, according to established procedures and policies. Authorize, regulate, and control commercial airline flights according to government or company regulations to expedite and ensure flight safety.
Flight Attendants
Medium45.42%
Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
Railroad Conductors and Yardmasters
Medium56.73%
Coordinate activities of switch-engine crew within railroad yard, industrial plant, or similar location. Conductors coordinate activities of train crew on passenger or freight trains. Yardmasters review train schedules and switching orders and coordinate activities of workers engaged in railroad traffic operations, such as the makeup or breakup of trains and yard switching.
Passenger Attendants
Medium53.57%
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.