Interviewers, Except Eligibility and Loan
Medium54.04%
Found in Industries:
Salary Range
Low (10th %)$30,110
Median$40,300
High (90th %)$58,090
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Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
The occupation "Interviewers, Except Eligibility and Loan" holds an automation risk of 54.0%, with a base risk estimate of 54.7%. This moderate risk suggests that a significant portion of the role's tasks are susceptible to automation, but not all. The primary driver for automation in this occupation lies in repetitive and standardized duties that involve data collection and verification. For example, the most automatable tasks include asking questions according to a set script to gather information such as name, address, or age; identifying and reporting issues related to data validity; and verifying benefits or arranging payments by confirming with insurance providers or working out financing options. These tasks can be standardized and are increasingly handled by automated phone systems, online forms, or AI-driven chatbots. However, not all aspects of the job can be easily automated, which is reflected in the occupation's only somewhat elevated automation risk. The tasks most resistant to automation require a level of interpersonal communication, judgment, and adaptability that current technology struggles to match. These include explaining survey objectives and procedures to interviewees and interpreting survey questions to facilitate better understanding, as well as collecting and analyzing data that may require contextual knowledge or onsite presence, such as tallying outpatients or participating as a Census Enumerator. Personal contact—whether by telephone, mail, or in person—adds complexity due to the need for human nuance and responsiveness, making these facets less amenable to automation. A key bottleneck skill limiting automation in this occupation is originality, with measured importance levels of 2.5% and 2.3%. Tasks demanding originality require the interviewer to devise new solutions or tailor their approach to unique respondent circumstances, which is particularly vital when clarifications or deeper explanations are necessary during interviews. While the current technology excels at routine, predictable tasks, it struggles with situations that call for creative thinking, adaptive communication, and human empathy. This limitation ensures that some aspects of the interviewer's role will continue to require human oversight and intervention, even as technology takes over the more routine functions. As a result, while process automation will reshape the role, it is unlikely to fully replace human interviewers in the foreseeable future.
Filter by Automatable Status
Identify and report problems in obtaining valid data.
Partially Automatable
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
Partially Automatable
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
Partially Automatable
Review data obtained from interview for completeness and accuracy.
Partially Automatable
Compile, record, and code results or data from interview or survey, using computer or specified form.
Automatable
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
Partially Automatable
Assist individuals in filling out applications or questionnaires.
Partially Automatable
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Partially Automatable
Supervise or train other staff members.
Non-Automatable
Prepare reports to provide answers in response to specific problems.
Partially Automatable
Meet with supervisor daily to submit completed assignments and discuss progress.
Non-Automatable
Locate and list addresses and households.
Automatable
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
Partially Automatable
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
Partially Automatable
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
Automatable
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Partially Automatable
Reading ComprehensionActive ListeningScienceCritical ThinkingComplex Problem SolvingOperations MonitoringEquipment MaintenanceJudgment and Decision MakingManagement of Material ResourcesWritingSpeakingMathematicsActive LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisSystems AnalysisSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Personnel Resources
Arm-Hand SteadinessAuditory AttentionCategory FlexibilityControl PrecisionDeductive ReasoningDepth PerceptionDynamic FlexibilityDynamic StrengthExplosive StrengthExtent FlexibilityFar VisionFinger DexterityFlexibility of ClosureFluency of IdeasGlare SensitivityGross Body CoordinationGross Body EquilibriumHearing SensitivityInductive ReasoningInformation OrderingManual DexterityMathematical ReasoningMemorizationMultilimb CoordinationNear VisionNight VisionNumber FacilityOral ComprehensionOral ExpressionOriginalityPerceptual SpeedPeripheral VisionProblem SensitivityRate ControlReaction TimeResponse OrientationSelective AttentionSound LocalizationSpatial OrientationSpeech ClaritySpeech RecognitionSpeed of ClosureSpeed of Limb MovementStaminaStatic StrengthTime SharingTrunk StrengthVisual Color DiscriminationVisualizationWrist-Finger SpeedWritten ComprehensionWritten Expression
Administration and ManagementAdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryBiologyPsychologySociology and AnthropologyGeographyHistory and ArcheologyPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsCommunications and MediaTransportationMedicine and DentistryForeign LanguageEnglish LanguageFine ArtsEducation and TrainingTherapy and Counseling
Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsEstimating the Quantifiable Characteristics of Products, Events, or InformationGetting InformationIdentifying Objects, Actions, and EventsJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicRepairing and Maintaining Mechanical EquipmentCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and Processes
Medical condition coding softwareMedical condition coding softwareFluidSurveysFileMaker ProNebu Dub InterViewerRIVS automated interview softwareSaaS SurveyMonkeyZoomMedical procedure coding softwareMicrosoft WordOracle PeopleSoftWeb browser softwareMEDITECH softwareJenzabar EXStudent information systems SIS softwareStatistical softwareMicrosoft PowerPointSAP Business ObjectsSAP Business ObjectsFileMaker ProFluidSurveysNebu Dub InterViewerRIVS automated interview softwareSaaS SurveyMonkeyMicrosoft WordOracle PeopleSoftWeb browser softwareMEDITECH softwareJenzabar EXStudent information systems SIS softwareStatistical softwareMicrosoft OutlookQualtrics InsightMedical procedure coding softwareElectronic health record EHR softwareElectronic health record EHR softwareQualtrics InsightCreative Research Systems The Survey SystemCreative Research Systems The Survey SystemMicrosoft DynamicsZoomMicrosoft DynamicsMicrosoft ExcelMicrosoft ExcelMicrosoft Office softwareMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPoint
Human Resources Specialists
Medium54.95%
Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas.
Management Analysts
Medium51.36%
Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.
Survey Researchers
Medium52.28%
Plan, develop, or conduct surveys. May analyze and interpret the meaning of survey data, determine survey objectives, or suggest or test question wording. Includes social scientists who primarily design questionnaires or supervise survey teams.
Social Science Research Assistants
Medium53.73%
Assist social scientists in laboratory, survey, and other social science research. May help prepare findings for publication and assist in laboratory analysis, quality control, or data management.
Medical Records Specialists
High73.53%
Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system. Classify medical and healthcare concepts, including diagnosis, procedures, medical services, and equipment, into the healthcare industry's numerical coding system. Includes medical coders.
Patient Representatives
Medium47.37%
Assist patients in obtaining services, understanding policies and making health care decisions.
Health Information Technologists and Medical Registrars
Medium57.81%
Apply knowledge of healthcare and information systems to assist in the design, development, and continued modification and analysis of computerized healthcare systems. Abstract, collect, and analyze treatment and followup information of patients. May educate staff and assist in problem solving to promote the implementation of the healthcare information system. May design, develop, test, and implement databases with complete history, diagnosis, treatment, and health status to help monitor diseases.
First-Line Supervisors of Office and Administrative Support Workers
Medium52.67%
Directly supervise and coordinate the activities of clerical and administrative support workers.
Payroll and Timekeeping Clerks
High77.74%
Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
Correspondence Clerks
High78.29%
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Eligibility Interviewers, Government Programs
High66.78%
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
File Clerks
High71.35%
File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
Human Resources Assistants, Except Payroll and Timekeeping
High67.61%
Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
Receptionists and Information Clerks
High74.18%
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Medical Secretaries and Administrative Assistants
High79.20%
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
High71.06%
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Insurance Claims and Policy Processing Clerks
High81.10%
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Office Clerks, General
Medium65.57%
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Statistical Assistants
High75.61%
Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.