Medical Secretaries and Administrative Assistants
High79.20%
Found in Industries:
Salary Range
Low (10th %)$31,900
Median$40,640
High (90th %)$58,340
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Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
The occupation of "Medical Secretaries and Administrative Assistants" carries an automation risk of 79.2%, with a base risk measured at 80.0%. This relatively high risk reflects how many routine and predictable functions in the role are susceptible to automation through software and artificial intelligence. The use of electronic health record (EHR) systems, robotic process automation (RPA), and AI-driven scheduling and communication tools have streamlined many administrative duties typically managed by these professionals. As healthcare organizations seek efficiency and cost savings, they increasingly adopt technologies capable of replicating tasks previously performed manually. This systemic change has directly contributed to the high automation risk for medical secretaries and administrative assistants. Examining the specific tasks involved in this occupation clarifies which components are most prone to automation. The top three most automatable tasks are: answering telephones and directing calls to the appropriate staff, scheduling and confirming patient appointments or medical consultations, and completing insurance or other claim forms. Each of these tasks is highly structured, repetitive, and rule-based—characteristics that make them ideal for automation systems like interactive voice response (IVR) systems, automated schedulers, and insurance claim processing bots. By deploying such tools, healthcare providers can drastically reduce the reliance on human labor for these routine functions, accelerating administrative workflows and decreasing the risk of errors. However, certain aspects of the role remain more resistant to automation, primarily due to their complexity and the need for contextual understanding or human judgment. The most resistant tasks include preparing correspondence or assisting physicians with preparation of reports, scheduling tests and procedures based on physician orders, and compiling and recording medical documentation using a typewriter or personal computer. These duties often require originality—a skill identified as a bottleneck with a low representation (2.0%) within the occupation—as well as critical thinking and the ability to interpret nuanced instructions or medical terminology. The continued necessity for these skills mitigates the risk of full automation, as current AI and automation technologies struggle to replicate human creativity and the subtleties involved in complex medical documentation and communication.
Filter by Automatable Status
Answer telephones and direct calls to appropriate staff.
Automatable
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Automatable
Complete insurance or other claim forms.
Partially Automatable
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Partially Automatable
Transmit correspondence or medical records by mail, e-mail, or fax.
Automatable
Maintain medical records, technical library, or correspondence files.
Automatable
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Automatable
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Automatable
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Automatable
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Partially Automatable
Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Automatable
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Automatable
Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
Partially Automatable
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Partially Automatable
Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
Partially Automatable
Reading ComprehensionActive ListeningLearning StrategiesComplex Problem SolvingOperations MonitoringTroubleshootingQuality Control AnalysisSystems EvaluationWritingSpeakingMathematicsScienceCritical ThinkingActive LearningMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlEquipment MaintenanceRepairingJudgment and Decision MakingSystems AnalysisTime ManagementManagement of Financial ResourcesManagement of Material ResourcesManagement of Personnel Resources
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AdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryHistory and ArcheologyPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsBiologyPsychologySociology and AnthropologyGeographyMedicine and DentistryForeign LanguageEnglish LanguageFine ArtsEducation and TrainingTransportationTherapy and CounselingCommunications and MediaAdministration and Management
Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsEstimating the Quantifiable Characteristics of Products, Events, or InformationGetting InformationIdentifying Objects, Actions, and EventsJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeHandling and Moving ObjectsControlling Machines and ProcessesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentDocumenting/Recording InformationInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersRepairing and Maintaining Mechanical EquipmentOrganizing, Planning, and Prioritizing WorkResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesDeveloping Objectives and StrategiesScheduling Work and ActivitiesPerforming General Physical Activities
Medical condition coding softwareMicrosoft WindowsMedical condition coding softwareMicrosoft ExchangeMicrosoft WindowsPatterson Dental Supply Patterson EagleSoftHMSCPSI CPSI SystemPracticeWorks Systems Kodak WINOMS CSMcKesson LytecAddressing softwareAllscripts PayerpathMicrosys MicroMDNaviMedix NaviNetScheduling softwareIntuit QuickBooksMicrosoft PublisherMicrosoft WordDatabase softwareGoogle DocsGoogle DriveGraphics softwareAccounts receivable softwareMEDITECH softwareEpic SystemsEmail softwareMicrosoft OutlookHenry Schein DentrixMEDENTIntuit QuickBooks Point of SaleDesktop publishing softwareeClinicalWorks EHR softwareAccounts payable softwareBilling softwaredBASE PluseMDs MedisoftMicrosoft ExchangeMicrosoft Internet ExplorerHMSCorel WordPerfect Office SuiteCPSI CPSI SystemAmazing ChartsPracticeWorks Systems Kodak WINOMS CSIDX GroupcastScheduling softwareAddressing softwareMicrosys MicroMDNaviMedix NaviNetAllscripts Professional PMMicrosoft PublisherDatabase softwareGoogle DocsGoogle DriveMicrosoft AccessGraphics softwareHealthcare common procedure coding system HCPCSMEDITECH softwareIntuit QuickBooks Point of SaleEpic SystemsHenry Schein DentrixMEDENTDesktop publishing softwareAccounts payable softwareeClinicalWorks EHR softwaredBASE PluseMDs MedisoftMicrosoft ExcelMicrosoft PowerPointMedical procedure coding softwareMedical procedure coding softwareHealthcare common procedure coding system HCPCSWord processing softwareWord processing softwareSpreadsheet softwareSpreadsheet softwarePatterson Dental Supply Patterson EagleSoftMicrosoft Internet ExplorerWisconsin Physicians Service Insurance CMS Secure Net Access Portal C-SNAPBilling softwareAccounts receivable softwareData entry softwareData entry softwareMEDITECH Medical and Practice Management MPM SuiteMEDITECH Medical and Practice Management MPM SuiteElectronic health record EHR softwareElectronic health record EHR softwareAmazing ChartsAllscripts Professional PMMcKesson LytecAllscripts PayerpathIDX GroupcastWisconsin Physicians Service Insurance CMS Secure Net Access Portal C-SNAPCorel WordPerfect Office SuiteEmail softwareIntuit QuickBooksMicrosoft ExcelMicrosoft Office softwareMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordWeb browser softwareWeb browser softwareMicrosoft Access
Administrative Services Managers
Medium45.13%
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Medical and Health Services Managers
Medium49.14%
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Emergency Medicine Physicians
Medium39.71%
Make immediate medical decisions and act to prevent death or further disability. Provide immediate recognition, evaluation, care, stabilization, and disposition of patients. May direct emergency medical staff in an emergency department.
Pharmacy Technicians
Medium58.91%
Prepare medications under the direction of a pharmacist. May measure, mix, count out, label, and record amounts and dosages of medications according to prescription orders.
Medical Records Specialists
High73.53%
Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system. Classify medical and healthcare concepts, including diagnosis, procedures, medical services, and equipment, into the healthcare industry's numerical coding system. Includes medical coders.
Patient Representatives
Medium47.37%
Assist patients in obtaining services, understanding policies and making health care decisions.
Health Information Technologists and Medical Registrars
Medium57.81%
Apply knowledge of healthcare and information systems to assist in the design, development, and continued modification and analysis of computerized healthcare systems. Abstract, collect, and analyze treatment and followup information of patients. May educate staff and assist in problem solving to promote the implementation of the healthcare information system. May design, develop, test, and implement databases with complete history, diagnosis, treatment, and health status to help monitor diseases.
Medical Assistants
Medium39.45%
Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.
Medical Transcriptionists
High67.76%
Transcribe medical reports recorded by physicians and other healthcare practitioners using various electronic devices, covering office visits, emergency room visits, diagnostic imaging studies, operations, chart reviews, and final summaries. Transcribe dictated reports and translate abbreviations into fully understandable form. Edit as necessary and return reports in either printed or electronic form for review and signature, or correction.
First-Line Supervisors of Office and Administrative Support Workers
Medium52.67%
Directly supervise and coordinate the activities of clerical and administrative support workers.
Billing and Posting Clerks
High79.60%
Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Eligibility Interviewers, Government Programs
High66.78%
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Interviewers, Except Eligibility and Loan
Medium54.04%
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Human Resources Assistants, Except Payroll and Timekeeping
High67.61%
Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
Receptionists and Information Clerks
High74.18%
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Executive Secretaries and Executive Administrative Assistants
Medium60.44%
Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
High71.06%
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Insurance Claims and Policy Processing Clerks
High81.10%
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Office Clerks, General
Medium65.57%
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Spa Managers
Medium53.87%
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Coroners
Low30.77%
Direct activities such as autopsies, pathological and toxicological analyses, and inquests relating to the investigation of deaths occurring within a legal jurisdiction to determine cause of death or to fix responsibility for accidental, violent, or unexplained deaths.
Pharmacy Aides
Medium60.20%
Record drugs delivered to the pharmacy, store incoming merchandise, and inform the supervisor of stock needs. May operate cash register and accept prescriptions for filling.
Morticians, Undertakers, and Funeral Arrangers
Low31.34%
Perform various tasks to arrange and direct individual funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners.
Switchboard Operators, Including Answering Service
High80.81%
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
File Clerks
High71.35%
File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
Hotel, Motel, and Resort Desk Clerks
High72.78%
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Legal Secretaries and Administrative Assistants
High68.79%
Perform secretarial duties using legal terminology, procedures, and documents. Prepare legal papers and correspondence, such as summonses, complaints, motions, and subpoenas. May also assist with legal research.
Word Processors and Typists
High83.45%
Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.