Receptionists and Information Clerks
High74.18%
Found in Industries:
Salary Range
Low (10th %)$26,940
Median$35,840
High (90th %)$47,360
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Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
The occupation "Receptionists and Information Clerks" has an automation risk of 74.2%, which is closely aligned with its base risk of 75.0%. This high risk level is primarily due to the repetitive and routine nature of many core responsibilities in this role. Recent advancements in artificial intelligence and automated communication systems have made it increasingly feasible for machines to handle standardized tasks traditionally performed by receptionists. For instance, automated phone systems, digital kiosks, and online scheduling platforms can now efficiently manage a variety of front desk duties without direct human involvement. Among the most automatable tasks are operating a telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. These activities are highly structured and can be executed by interactive voice response (IVR) systems or chatbots, which can direct calls and gather caller information based on programmed protocols. Greeting persons entering an establishment, determining the nature and purpose of their visit, and directing or escorting them to specific destinations can also be automated through technologies like self-service kiosks or virtual receptionists. Additionally, receiving payments and recording receipts for services can be seamlessly handled by payment-processing machines and digital receipt systems, further reducing the need for human involvement. Despite this trend toward automation, some tasks remain more resistant due to their complexity or reliance on nuanced judgment. For example, taking orders for merchandise or materials and sending them to the proper departments requires coordination and contextual understanding that automated systems may find challenging. Enrolling individuals in programs and notifying them of their acceptance involves both administrative processing and personalized communication, making full automation less straightforward. Finally, processing and preparing memos, correspondence, travel vouchers, or other documents often requires a blend of organizational skills and adaptability, which current AI technologies struggle to replicate. Bottleneck skills such as originality, though only modestly represented at levels of 2.4% and 2.0%, highlight the creative problem-solving aspects of the role that are less amenable to automation.
Filter by Automatable Status
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Partially Automatable
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Partially Automatable
Receive payment and record receipts for services.
Automatable
Schedule appointments and maintain and update appointment calendars.
Automatable
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Automatable
Hear and resolve complaints from customers or the public.
Partially Automatable
File and maintain records.
Automatable
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Automatable
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Partially Automatable
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Non-Automatable
Analyze data to determine answers to questions from customers or members of the public.
Partially Automatable
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
Automatable
Keep a current record of staff members' whereabouts and availability.
Automatable
Schedule space or equipment for special programs and prepare lists of participants.
Partially Automatable
Enroll individuals to participate in programs and notify them of their acceptance.
Automatable
Take orders for merchandise or materials and send them to the proper departments to be filled.
Automatable
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Automatable
Process and prepare memos, correspondence, travel vouchers, or other documents.
Partially Automatable
Reading ComprehensionActive ListeningCritical ThinkingNegotiationComplex Problem SolvingOperations MonitoringEquipment MaintenanceSystems AnalysisManagement of Material ResourcesWritingSpeakingMathematicsScienceActive LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisJudgment and Decision MakingSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Personnel Resources
Arm-Hand SteadinessAuditory AttentionCategory FlexibilityControl PrecisionDeductive ReasoningDepth PerceptionDynamic FlexibilityDynamic StrengthExplosive StrengthExtent FlexibilityFar VisionFinger DexterityFlexibility of ClosureFluency of IdeasGlare SensitivityGross Body CoordinationGross Body EquilibriumHearing SensitivityInductive ReasoningInformation OrderingManual DexterityMathematical ReasoningMemorizationMultilimb CoordinationNear VisionNight VisionNumber FacilityOral ComprehensionOral ExpressionOriginalityPerceptual SpeedPeripheral VisionProblem SensitivityRate ControlReaction TimeResponse OrientationSelective AttentionSound LocalizationSpatial OrientationSpeech ClaritySpeech RecognitionSpeed of ClosureSpeed of Limb MovementStaminaStatic StrengthTime SharingTrunk StrengthVisual Color DiscriminationVisualizationWrist-Finger SpeedWritten ComprehensionWritten Expression
Administration and ManagementAdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyFine ArtsDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryBiologyPsychologySociology and AnthropologyGeographyMedicine and DentistryForeign LanguageEnglish LanguageEducation and TrainingPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsCommunications and MediaTransportationTherapy and CounselingHistory and Archeology
Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsEstimating the Quantifiable Characteristics of Products, Events, or InformationIdentifying Objects, Actions, and EventsGetting InformationJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and ProcessesDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersRepairing and Maintaining Mechanical EquipmentGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic Equipment
Medical condition coding softwareHMSAppointment scheduling softwareAutomated information system softwareClaim processing system softwareFiling system softwareIBM Check Processing Control System CPSCMcKesson LytecFileMaker ProGoogle DocsGoogle DriveIBM NotesMedical procedure coding softwareDesktop publishing softwareIntrado SchoolMessengerData entry softwareMicrosoft OutlookBookkeeping software3M Post-it AppBilling softwareMicrosoft WindowsSt. Paul Travelers e-CARMAMicrosoft SharePoint ServerMicrosoft PublisherMicrosoft WordWeb browser softwareCorel WordPerfect Office SuiteBlackbaud The Raiser's EdgeCustomer relationship management CRM softwareElectronic health record EHR softwareElectronic calendar management softwareAutomated information system softwareFiling system softwareCustomer relationship management CRM softwareFileMaker ProGoogle DocsGoogle DriveDesktop publishing softwareGE Healthcare Centricity EMR3M Post-it AppBilling softwareHMSMedical condition coding softwareMicrosoft WindowsSt. Paul Travelers e-CARMAMicrosoft SharePoint ServerIntrado SchoolMessengerMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft PublisherMicrosoft WordWeb browser softwareIBM NotesMcKesson LytecIntuit QuickBooksMicrosoft DynamicsMedical procedure coding softwareAppointment scheduling softwareClaim processing system softwareIBM Check Processing Control System CPSCData entry softwareGE Healthcare Centricity EMRKodak Dental Systems Kodak SOFTDENT Practice management software PMSKodak Dental Systems Kodak SOFTDENT Practice management software PMSBookkeeping softwareElectronic health record EHR softwareAlpha Software Alpha FiveAlpha Software Alpha FiveElectronic calendar management softwareBlackbaud The Raiser's EdgeDatabase softwareCorel WordPerfect Office SuiteEmail softwareEmail softwareIntuit QuickBooksMicrosoft DynamicsMicrosoft ExcelMicrosoft Office softwareMicrosoft PowerPointDatabase software
Administrative Services Managers
Medium45.13%
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Medical Records Specialists
High73.53%
Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system. Classify medical and healthcare concepts, including diagnosis, procedures, medical services, and equipment, into the healthcare industry's numerical coding system. Includes medical coders.
Patient Representatives
Medium47.37%
Assist patients in obtaining services, understanding policies and making health care decisions.
Counter and Rental Clerks
High72.64%
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Medium63.33%
Sell services to individuals or businesses. May describe options or resolve client problems.
Telemarketers
High78.30%
Solicit donations or orders for goods or services over the telephone.
First-Line Supervisors of Office and Administrative Support Workers
Medium52.67%
Directly supervise and coordinate the activities of clerical and administrative support workers.
Switchboard Operators, Including Answering Service
High80.81%
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Billing and Posting Clerks
High79.60%
Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
Correspondence Clerks
High78.29%
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Eligibility Interviewers, Government Programs
High66.78%
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Hotel, Motel, and Resort Desk Clerks
High72.78%
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Interviewers, Except Eligibility and Loan
Medium54.04%
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Human Resources Assistants, Except Payroll and Timekeeping
High67.61%
Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
Executive Secretaries and Executive Administrative Assistants
Medium60.44%
Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Medical Secretaries and Administrative Assistants
High79.20%
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
High71.06%
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Insurance Claims and Policy Processing Clerks
High81.10%
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Office Clerks, General
Medium65.57%
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Spa Managers
Medium53.87%
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Library Technicians
Medium62.26%
Assist librarians by helping readers in the use of library catalogs, databases, and indexes to locate books and other materials; and by answering questions that require only brief consultation of standard reference. Compile records; sort and shelve books or other media; remove or repair damaged books or other media; register patrons; and check materials in and out of the circulation process. Replace materials in shelving area (stacks) or files. Includes bookmobile drivers who assist with providing services in mobile libraries.
Medical Transcriptionists
High67.76%
Transcribe medical reports recorded by physicians and other healthcare practitioners using various electronic devices, covering office visits, emergency room visits, diagnostic imaging studies, operations, chart reviews, and final summaries. Transcribe dictated reports and translate abbreviations into fully understandable form. Edit as necessary and return reports in either printed or electronic form for review and signature, or correction.
Pharmacy Aides
Medium60.20%
Record drugs delivered to the pharmacy, store incoming merchandise, and inform the supervisor of stock needs. May operate cash register and accept prescriptions for filling.
Ushers, Lobby Attendants, and Ticket Takers
Medium50.54%
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Funeral Attendants
Low16.52%
Perform a variety of tasks during funeral, such as placing casket in parlor or chapel prior to service, arranging floral offerings or lights around casket, directing or escorting mourners, closing casket, and issuing and storing funeral equipment.
Morticians, Undertakers, and Funeral Arrangers
Low31.34%
Perform various tasks to arrange and direct individual funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners.
Concierges
Medium52.31%
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Cashiers
High68.95%
Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Gambling Change Persons and Booth Cashiers
Medium64.71%
Exchange coins, tokens, and chips for patrons' money. May issue payoffs and obtain customer's signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
Travel Agents
High83.11%
Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
Telephone Operators
High76.09%
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Court, Municipal, and License Clerks
Medium65.96%
Perform clerical duties for courts of law, municipalities, or governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data, administer tests, or collect fees.
Library Assistants, Clerical
Medium59.54%
Compile records, and sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.
Reservation and Transportation Ticket Agents and Travel Clerks
High73.97%
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Legal Secretaries and Administrative Assistants
High68.79%
Perform secretarial duties using legal terminology, procedures, and documents. Prepare legal papers and correspondence, such as summonses, complaints, motions, and subpoenas. May also assist with legal research.
Word Processors and Typists
High83.45%
Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
Mail Clerks and Mail Machine Operators, Except Postal Service
Medium58.07%
Prepare incoming and outgoing mail for distribution. Time-stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.