First-Line Supervisors of Personal Service Workers
Medium49.25%
Found in Industries:
Salary Range
Low (10th %)$31,330
Median$46,690
High (90th %)$72,000
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Supervise and coordinate activities of personal service workers.
The occupation of First-Line Supervisors of Personal Service Workers has an automation risk of 49.3%, which is slightly below its base risk of 50.0%. This reflects a relatively balanced mix of automatable and automation-resistant tasks inherent in the role. The position requires overseeing daily operations, guiding staff, and ensuring service standards; many of these tasks involve judgment, communication, and people management. While technological advancements and automation are increasingly capable of handling routine scheduling and basic supervisory functions, many core responsibilities still depend on human discretion and adaptability. As a result, while a substantial portion of this occupation is susceptible to automation, a significant degree of human oversight remains necessary. The most automatable tasks for First-Line Supervisors of Personal Service Workers tend to be those with rule-based, repeatable procedures. For example, "Train workers in proper operational procedures and functions and explain company policies" can often be standardized through digital training platforms and e-learning software. Similarly, meeting with managers or other supervisors to stay informed of changes, and assigning work schedules based on work requirements, are administrative processes that can be streamlined or delegated to management software and artificial intelligence. These tasks primarily involve relaying information, updating staff, or managing workflows—areas where automation has already made significant inroads through scheduling tools and automated communication platforms. Despite this, the role is insulated from complete automation due to its reliance on certain practices that demand human insight and nuanced judgment. Tasks such as "Direct marketing, advertising, or other customer recruitment efforts" require a blend of creativity, empathy, and situational awareness that current AI systems lack. Additionally, tasks involving requisition of supplies or equipment often require real-time problem solving and negotiation—skills difficult to codify for machines. Moreover, informing workers about the interests or special needs of specific groups calls for a deep understanding of human behaviors and preferences. The occupation’s bottleneck skill, originality (at a level of 3.0%), reflects this demand for creative thought and adaptive problem-solving that keeps full automation at bay.
Filter by Automatable Status
Train workers in proper operational procedures and functions and explain company policies.
Partially Automatable
Meet with managers or other supervisors to stay informed of changes affecting operations.
Partially Automatable
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Partially Automatable
Recruit and hire staff members.
Partially Automatable
Resolve customer complaints regarding worker performance or services rendered.
Partially Automatable
Take disciplinary action to address performance problems.
Partially Automatable
Investigate employee complaints and resolve problems following management rules and regulations.
Partially Automatable
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Partially Automatable
Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
Partially Automatable
Participate in continuing education to stay abreast of industry trends and developments.
Partially Automatable
Inform management about problems, such as employee disputes.
Partially Automatable
Arrange worker breaks to ensure services are adequately staffed throughout each shift.
Partially Automatable
Apply customer feedback to service improvement efforts.
Partially Automatable
Inform workers about interests or special needs of specific groups.
Partially Automatable
Requisition necessary supplies, equipment, or services.
Partially Automatable
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Partially Automatable
Direct marketing, advertising, or other customer recruitment efforts.
Partially Automatable
Reading ComprehensionActive ListeningLearning StrategiesMonitoringComplex Problem SolvingOperations MonitoringEquipment MaintenanceSystems AnalysisManagement of Personnel ResourcesWritingSpeakingMathematicsScienceCritical ThinkingActive LearningSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisJudgment and Decision MakingSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Material Resources
Arm-Hand SteadinessAuditory AttentionCategory FlexibilityControl PrecisionDeductive ReasoningDepth PerceptionDynamic FlexibilityDynamic StrengthExplosive StrengthExtent FlexibilityFar VisionFinger DexterityFlexibility of ClosureFluency of IdeasGlare SensitivityGross Body CoordinationGross Body EquilibriumHearing SensitivityInductive ReasoningInformation OrderingManual DexterityMathematical ReasoningMemorizationMultilimb CoordinationNear VisionNight VisionNumber FacilityOral ComprehensionOral ExpressionOriginalityPerceptual SpeedPeripheral VisionProblem SensitivityRate ControlReaction TimeResponse OrientationSelective AttentionSound LocalizationSpatial OrientationSpeech ClaritySpeech RecognitionSpeed of ClosureSpeed of Limb MovementStaminaStatic StrengthTime SharingTrunk StrengthVisual Color DiscriminationVisualizationWrist-Finger SpeedWritten ComprehensionWritten Expression
Administration and ManagementAdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryBiologyPsychologySociology and AnthropologyGeographyMedicine and DentistryHistory and ArcheologyPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsCommunications and MediaTransportationForeign LanguageEnglish LanguageFine ArtsEducation and TrainingTherapy and Counseling
Identifying Objects, Actions, and EventsInspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsProcessing InformationEstimating the Quantifiable Characteristics of Products, Events, or InformationGetting InformationJudging the Qualities of Objects, Services, or PeopleMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and ProcessesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersRepairing and Maintaining Mechanical EquipmentCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationCommunicating with Supervisors, Peers, or Subordinates
Timekeeping softwareMicrosoft PowerPointWeb browser softwareMicrosoft OutlookPoint of sale POS softwareMicrosoft PowerPointWeb browser softwareMicrosoft OutlookWork scheduling softwareWork scheduling softwareInventory management systemsTimekeeping softwareInventory management systemsPoint of sale POS softwareMicrosoft ExcelMicrosoft ExcelMicrosoft Office softwareMicrosoft Office softwareMicrosoft WordMicrosoft Word
Training and Development Managers
Medium49.05%
Plan, direct, or coordinate the training and development activities and staff of an organization.
Education and Childcare Administrators, Preschool and Daycare
Medium43.37%
Plan, direct, or coordinate academic or nonacademic activities of preschools or childcare centers and programs, including before- and after-school care.
Medical and Health Services Managers
Medium49.14%
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Social and Community Service Managers
Medium36.80%
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Human Resources Specialists
Medium54.95%
Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas.
Management Analysts
Medium51.36%
Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.
First-Line Supervisors of Security Workers
Medium55.95%
Directly supervise and coordinate activities of security workers and security guards.
First-Line Supervisors of Food Preparation and Serving Workers
Medium56.86%
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
First-Line Supervisors of Housekeeping and Janitorial Workers
Medium58.89%
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers
Medium54.54%
Directly supervise and coordinate activities of workers engaged in landscaping or groundskeeping activities. Work may involve reviewing contracts to ascertain service, machine, and workforce requirements; answering inquiries from potential customers regarding methods, material, and price ranges; and preparing estimates according to labor, material, and machine costs.
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Medium53.95%
Directly supervise and coordinate activities of entertainment and recreation related workers.
Residential Advisors
Medium41.88%
Coordinate activities in resident facilities in secondary school and college dormitories, group homes, or similar establishments. Order supplies and determine need for maintenance, repairs, and furnishings. May maintain household records and assign rooms. May assist residents with problem solving or refer them to counseling resources.
First-Line Supervisors of Retail Sales Workers
Medium52.75%
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
First-Line Supervisors of Non-Retail Sales Workers
Medium51.95%
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
First-Line Supervisors of Office and Administrative Support Workers
Medium52.67%
Directly supervise and coordinate the activities of clerical and administrative support workers.
First-Line Supervisors of Mechanics, Installers, and Repairers
Medium49.23%
Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.
First-Line Supervisors of Production and Operating Workers
Medium57.76%
Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.
First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
Medium58.54%
Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.
First-Line Supervisors of Material-Moving Machine and Vehicle Operators
Medium53.71%
Directly supervise and coordinate activities of material-moving machine and vehicle operators and helpers.
First-Line Supervisors of Passenger Attendants
Medium50.00%
Supervise and coordinate activities of passenger attendants.
Food Service Managers
Medium50.23%
Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
Entertainment and Recreation Managers, Except Gambling
Medium51.47%
Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.
Lodging Managers
Medium58.34%
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Funeral Home Managers
Medium40.71%
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
Fitness and Wellness Coordinators
Medium51.19%
Manage or coordinate fitness and wellness programs and services. Manage and train staff of wellness specialists, health educators, or fitness instructors.
Spa Managers
Medium53.87%
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Personal Care Aides
Medium35.97%
Provide personalized assistance to individuals with disabilities or illness who require help with personal care and activities of daily living support (e.g., feeding, bathing, dressing, grooming, toileting, and ambulation). May also provide help with tasks such as preparing meals, doing light housekeeping, and doing laundry. Work is performed in various settings depending on the needs of the care recipient and may include locations such as their home, place of work, out in the community, or at a daytime nonresidential facility.
First-Line Supervisors of Correctional Officers
Low32.16%
Directly supervise and coordinate activities of correctional officers and jailers.
First-Line Supervisors of Gambling Services Workers
Medium53.47%
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Animal Caretakers
Medium38.26%
Feed, water, groom, bathe, exercise, or otherwise provide care to promote and maintain the well-being of pets and other animals that are not raised for consumption, such as dogs, cats, race horses, ornamental fish or birds, zoo animals, and mice. Work in settings such as kennels, animal shelters, zoos, circuses, and aquariums. May keep records of feedings, treatments, and animals received or discharged. May clean, disinfect, and repair cages, pens, or fish tanks.
Ushers, Lobby Attendants, and Ticket Takers
Medium50.54%
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Locker Room, Coatroom, and Dressing Room Attendants
Medium39.95%
Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Funeral Attendants
Low16.52%
Perform a variety of tasks during funeral, such as placing casket in parlor or chapel prior to service, arranging floral offerings or lights around casket, directing or escorting mourners, closing casket, and issuing and storing funeral equipment.
Morticians, Undertakers, and Funeral Arrangers
Low31.34%
Perform various tasks to arrange and direct individual funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners.
Barbers
Medium37.02%
Provide barbering services, such as cutting, trimming, shampooing, and styling hair; trimming beards; or giving shaves.
Childcare Workers
Low24.64%
Attend to children at schools, businesses, private households, and childcare institutions. Perform a variety of tasks, such as dressing, feeding, bathing, and overseeing play.
Nannies
Low32.39%
Care for children in private households and provide support and expertise to parents in satisfying children's physical, emotional, intellectual, and social needs. Duties may include meal planning and preparation, laundry and clothing care, organization of play activities and outings, discipline, intellectual stimulation, language activities, and transportation.
Recreation Workers
Medium37.90%
Conduct recreation activities with groups in public, private, or volunteer agencies or recreation facilities. Organize and promote activities, such as arts and crafts, sports, games, music, dramatics, social recreation, camping, and hobbies, taking into account the needs and interests of individual members.