Salary Range
Low (10th %)$36,720
Median$50,270
High (90th %)$68,180
AI Prompt Guides for Eligibility Interviewers, Government Programs
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Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
The occupation "Eligibility Interviewers, Government Programs" has an automation risk of 66.8%. This figure is closely aligned with its base risk of 67.6%, reflecting a strong potential for automation in many core components of the role. Most of the duties consist of routine, repetitive tasks that require following established procedures and predefined criteria. Such tasks are inherently easier for algorithms and automated systems to replicate, especially as technologies in data processing, natural language processing, and decision automation advance. As a result, employers may increasingly look to integrate automation tools to enhance efficiency and accuracy in eligibility processing, reducing reliance on human labor for these functions. The top three most automatable tasks are central to the job: computing and authorizing assistance amounts, maintaining records and preparing reports, and evaluating eligibility based on personal and financial data. Each of these activities relies heavily on data collection, verification, and application of standardized rules, all of which are areas where modern software excels. Automating these tasks can significantly reduce errors, streamline application processing, and allow for real-time updating and reporting—capabilities that sophisticated computer systems already provide in banking, insurance, and other sectors. As a result, much of the transactional and administrative workload of eligibility interviewers is susceptible to replacement by digital technologies or automated platforms. However, certain tasks within the role remain less likely to be automated due to their need for human judgment, social intelligence, and in-person assessment. For example, monitoring benefits throughout claim durations, conducting housing reviews and home visits, and investigating potential fraud or abuse all demand interpretive skills and situational awareness. These functions frequently require face-to-face interaction, nuanced communication, and the ability to adapt to unpredictable or sensitive circumstances. The bottleneck skills that inhibit further automation of this role notably include originality, albeit at relatively low levels (2.5% and 2.6%), suggesting that while creativity is not a primary requirement, some unique problem-solving and adaptive thinking are necessary—mainly in dealing with exceptions, compliance, and safeguarding program integrity.
Filter by Automatable Status
Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
Automatable
Keep records of assigned cases, and prepare required reports.
Partially Automatable
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
Partially Automatable
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Partially Automatable
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Partially Automatable
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Partially Automatable
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Partially Automatable
Check with employers or other references to verify answers and obtain further information.
Partially Automatable
Answer applicants' questions about benefits and claim procedures.
Partially Automatable
Provide social workers with pertinent information gathered during applicant interviews.
Partially Automatable
Schedule benefits claimants for adjudication interviews to address questions of eligibility.
Automatable
Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
Partially Automatable
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Automatable
Investigate claimants for the possibility of fraud or abuse.
Partially Automatable
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
Partially Automatable
Monitor the payments of benefits throughout the duration of a claim.
Automatable
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
Automatable
Reading ComprehensionActive ListeningLearning StrategiesMonitoringComplex Problem SolvingOperations MonitoringEquipment MaintenanceSystems AnalysisManagement of Personnel ResourcesWritingSpeakingMathematicsScienceCritical ThinkingActive LearningSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisJudgment and Decision MakingSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Material Resources
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Administration and ManagementAdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsForeign LanguageEngineering and TechnologyDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryBiologyPsychologySociology and AnthropologyGeographyMedicine and DentistryEnglish LanguageEducation and TrainingPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsCommunications and MediaTransportationFine ArtsTherapy and CounselingHistory and Archeology
Inspecting Equipment, Structures, or MaterialsEstimating the Quantifiable Characteristics of Products, Events, or InformationMonitoring Processes, Materials, or SurroundingsGetting InformationIdentifying Objects, Actions, and EventsProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and ProcessesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Mechanical EquipmentDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesDocumenting/Recording InformationJudging the Qualities of Objects, Services, or PeopleRepairing and Maintaining Electronic Equipment
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Compensation and Benefits Managers
Medium49.22%
Plan, direct, or coordinate compensation and benefits activities of an organization.
Social and Community Service Managers
Medium36.80%
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Claims Adjusters, Examiners, and Investigators
Medium51.05%
Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.
Compliance Officers
Medium53.94%
Examine, evaluate, and investigate eligibility for or conformity with laws and regulations governing contract compliance of licenses and permits, and perform other compliance and enforcement inspection and analysis activities not classified elsewhere.
Human Resources Specialists
Medium54.95%
Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas.
Management Analysts
Medium51.36%
Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.
Compensation, Benefits, and Job Analysis Specialists
Medium44.74%
Conduct programs of compensation and benefits and job analysis for employer. May specialize in specific areas, such as position classification and pension programs.
Credit Counselors
Medium58.89%
Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages. May advise on credit issues, or provide budget, mortgage, bankruptcy, or student financial aid counseling.
Tax Examiners and Collectors, and Revenue Agents
Medium59.98%
Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.
Rehabilitation Counselors
Medium39.06%
Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, aging, or the stress of daily life. Coordinate activities for residents of care and treatment facilities. Assess client needs and design and implement rehabilitation programs that may include personal and vocational counseling, training, and job placement.
Child, Family, and School Social Workers
Low32.79%
Provide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being and the academic functioning of children. May assist parents, arrange adoptions, and find foster homes for abandoned or abused children. In schools, they address such problems as teenage pregnancy, misbehavior, and truancy. May also advise teachers.
Patient Representatives
Medium47.37%
Assist patients in obtaining services, understanding policies and making health care decisions.
First-Line Supervisors of Office and Administrative Support Workers
Medium52.67%
Directly supervise and coordinate the activities of clerical and administrative support workers.
Credit Authorizers, Checkers, and Clerks
High74.20%
Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data, determine credit worthiness, process applications, and notify customers of acceptance or rejection of credit.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Interviewers, Except Eligibility and Loan
Medium54.04%
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Human Resources Assistants, Except Payroll and Timekeeping
High67.61%
Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
High71.06%
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Insurance Claims and Policy Processing Clerks
High81.10%
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Office Clerks, General
Medium65.57%
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Human Resources Managers
Medium49.09%
Plan, direct, or coordinate human resources activities and staff of an organization.
Equal Opportunity Representatives and Officers
Medium42.37%
Monitor and evaluate compliance with equal opportunity laws, guidelines, and policies to ensure that employment practices and contracting arrangements give equal opportunity without regard to race, religion, color, national origin, sex, age, or disability.
Labor Relations Specialists
Medium47.34%
Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.
Budget Analysts
Medium53.05%
Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations. Analyze budgeting and accounting reports.
Financial Examiners
Medium47.79%
Enforce or ensure compliance with laws and regulations governing financial and securities institutions and financial and real estate transactions. May examine, verify, or authenticate records.
Tax Preparers
Medium65.75%
Prepare tax returns for individuals or small businesses.
Survey Researchers
Medium52.28%
Plan, develop, or conduct surveys. May analyze and interpret the meaning of survey data, determine survey objectives, or suggest or test question wording. Includes social scientists who primarily design questionnaires or supervise survey teams.
Probation Officers and Correctional Treatment Specialists
Medium37.54%
Provide social services to assist in rehabilitation of law offenders in custody or on probation or parole. Make recommendations for actions involving formulation of rehabilitation plan and treatment of offender, including conditional release and education and employment stipulations.
Lawyers
Medium41.23%
Represent clients in criminal and civil litigation and other legal proceedings, draw up legal documents, or manage or advise clients on legal transactions. May specialize in a single area or may practice broadly in many areas of law.
Judicial Law Clerks
Medium49.30%
Assist judges in court or by conducting research or preparing legal documents.
Administrative Law Judges, Adjudicators, and Hearing Officers
Medium47.51%
Conduct hearings to recommend or make decisions on claims concerning government programs or other government-related matters. Determine liability, sanctions, or penalties, or recommend the acceptance or rejection of claims or settlements.
Arbitrators, Mediators, and Conciliators
Medium40.62%
Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.
Paralegals and Legal Assistants
Medium45.20%
Assist lawyers by investigating facts, preparing legal documents, or researching legal precedent. Conduct research to support a legal proceeding, to formulate a defense, or to initiate legal action.
Private Detectives and Investigators
Medium45.72%
Gather, analyze, compile, and report information regarding individuals or organizations to clients, or detect occurrences of unlawful acts or infractions of rules in private establishment.
Residential Advisors
Medium41.88%
Coordinate activities in resident facilities in secondary school and college dormitories, group homes, or similar establishments. Order supplies and determine need for maintenance, repairs, and furnishings. May maintain household records and assign rooms. May assist residents with problem solving or refer them to counseling resources.
Insurance Sales Agents
Medium58.36%
Sell life, property, casualty, health, automotive, or other types of insurance. May refer clients to independent brokers, work as an independent broker, or be employed by an insurance company.
Telephone Operators
High76.09%
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Payroll and Timekeeping Clerks
High77.74%
Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
Correspondence Clerks
High78.29%
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Court, Municipal, and License Clerks
Medium65.96%
Perform clerical duties for courts of law, municipalities, or governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data, administer tests, or collect fees.
Loan Interviewers and Clerks
High69.88%
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
Receptionists and Information Clerks
High74.18%
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Executive Secretaries and Executive Administrative Assistants
Medium60.44%
Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Legal Secretaries and Administrative Assistants
High68.79%
Perform secretarial duties using legal terminology, procedures, and documents. Prepare legal papers and correspondence, such as summonses, complaints, motions, and subpoenas. May also assist with legal research.
Medical Secretaries and Administrative Assistants
High79.20%
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.