Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

The occupation "Ushers, Lobby Attendants, and Ticket Takers" has an automation risk of 50.5%, which is closely aligned with its base risk of 51.1%. This figure suggests that just over half of the tasks performed in this role could be automated with current or near-future technologies. The moderate risk can be attributed to the fact that many of the job's duties are repetitive and can be performed with minimal human judgment, making them ideal for automated solutions such as kiosks, ticket scanners, and cleaning robots. However, the overall risk is somewhat mitigated by a subset of tasks requiring human interaction and adaptability. Among the most automatable tasks for this occupation are "Greet patrons attending entertainment events," "Sell or collect admission tickets, passes, or facility memberships," and "Clean facilities." These tasks are characterized by their predictable, routine nature, and limited need for creativity or complex problem-solving. Advances in technology have already made it possible for venues to use automated ticketing systems, electronic membership verification, and robot cleaners. As such, the widespread adoption of these technologies could replace a significant number of roles traditionally filled by ushers, lobby attendants, and ticket takers. Conversely, the top three most resistant tasks include "Schedule or manage staff, such as volunteer usher corps," "Page individuals wanted at the box office," and "Work with others to change advertising displays." These activities demand a higher degree of human judgment, coordination, and adaptability, requiring skills that current automation struggles to replicate. The bottleneck skills for this role—particularly Originality (measured at 2.3% and 2.0%)—are crucial for tasks like coordinating volunteers or managing unexpected situations. These skills present significant hurdles for automation and help protect some aspects of the job from full automation, balancing out the automation risk.