Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Medium63.33%
Salary Range
Low (10th %)$36,430
Median$64,600
High (90th %)$143,550
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Sell services to individuals or businesses. May describe options or resolve client problems.
The occupation "Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel" has a base automation risk of 63.3%. This relatively high risk score is driven by the nature of many core job functions, which involve tasks susceptible to automation through advancements in artificial intelligence, chatbots, and highly integrated CRM platforms. Technologies are now capable of automating routine negotiations and interactions, making sales processes more efficient and standardized. Furthermore, software can access and analyze vast datasets much faster than humans, streamlining the gathering of market information. As a result, the job landscape for sales representatives in these sectors is evolving quickly, with simple repetitive activities becoming less reliant on human labor. Among the tasks most at risk of automation are: negotiating prices or terms of sales or service agreements, answering customers’ questions about services, prices, availability, or credit terms, and attending sales or trade meetings or reading related publications to obtain information about market conditions, business trends, regulations, or industry developments. Modern AI systems are increasingly proficient at conducting negotiations, responding to real-time queries via chat interfaces, and aggregating and analyzing business intelligence from online sources or industry databases. These capabilities enable automated systems to mimic or even surpass the efficiency of human sales representatives in these areas, resulting in a high likelihood that such tasks will be delegated to algorithms and digital assistants in the near future. However, not all aspects of the job are equally automatable. More resistant tasks include quoting prices, credit terms, contract terms, or fulfillment dates for services; monitoring market conditions, innovations, and competitors’ services, prices, and sales; and maintaining customer records using automated systems. The resilience of these tasks is in part due to the need for nuanced judgment, relationship building, and contextual understanding that goes beyond rigid programmed responses. Bottleneck skills required to perform these tasks, such as complex problem-solving, emotional intelligence, negotiation, and adaptive decision-making, remain challenging for AI to replicate at human levels. Proficiency in these skills (rated at high to very high levels) will be essential for future sales representatives to differentiate themselves from automated tools and continue to add value in roles threatened by automation.
Filter by Automatable Status
Negotiate prices or terms of sales or service agreements.
Partially Automatable
Answer customers' questions about services, prices, availability, or credit terms.
Automatable
Compute and compare costs of services.
Automatable
Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
Partially Automatable
Contact prospective or existing customers to discuss how services can meet their needs.
Partially Automatable
Create forms or agreements to complete sales.
Partially Automatable
Develop sales presentations or proposals to explain service specifications.
Partially Automatable
Distribute promotional materials at meetings, conferences, or trade shows.
Non-Automatable
Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
Partially Automatable
Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
Partially Automatable
Inform customers of contracts or other information pertaining to purchased services.
Partially Automatable
Maintain customer records using automated systems.
Automatable
Monitor market conditions, innovations, and competitors' services, prices, and sales.
Partially Automatable
Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
Partially Automatable
Quote prices, credit terms, contract terms, or fulfillment dates for services.
Automatable
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Marketing Managers
Medium51.50%
Plan, direct, or coordinate marketing policies and programs, such as determining the demand for products and services offered by a firm and its competitors, and identify potential customers. Develop pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied. Oversee product development or monitor trends that indicate the need for new products and services.
Sales Managers
Medium40.40%
Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Wholesale and Retail Buyers, Except Farm Products
Medium55.39%
Buy merchandise or commodities, other than farm products, for resale to consumers at the wholesale or retail level, including both durable and nondurable goods. Analyze past buying trends, sales records, price, and quality of merchandise to determine value and yield. Select, order, and authorize payment for merchandise according to contractual agreements. May conduct meetings with sales personnel and introduce new products. May negotiate contracts. Includes assistant wholesale and retail buyers of nonfarm products.
Purchasing Agents, Except Wholesale, Retail, and Farm Products
Medium49.25%
Purchase machinery, equipment, tools, parts, supplies, or services necessary for the operation of an establishment. Purchase raw or semifinished materials for manufacturing. May negotiate contracts.
Market Research Analysts and Marketing Specialists
Medium47.26%
Research conditions in local, regional, national, or online markets. Gather information to determine potential sales of a product or service, or plan a marketing or advertising campaign. May gather information on competitors, prices, sales, and methods of marketing and distribution. May employ search marketing tactics, analyze web metrics, and develop recommendations to increase search engine ranking and visibility to target markets.
Personal Financial Advisors
Medium51.60%
Advise clients on financial plans using knowledge of tax and investment strategies, securities, insurance, pension plans, and real estate. Duties include assessing clients' assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives. May also buy and sell financial assets for clients.
Business Intelligence Analysts
Medium52.10%
Produce financial and market intelligence by querying data repositories and generating periodic reports. Devise methods for identifying data patterns and trends in available information sources.
Public Relations Specialists
Medium47.68%
Promote or create an intended public image for individuals, groups, or organizations. May write or select material for release to various communications media. May specialize in using social media.
First-Line Supervisors of Non-Retail Sales Workers
Medium51.95%
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Counter and Rental Clerks
High72.64%
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Advertising Sales Agents
Medium59.01%
Sell or solicit advertising space, time, or media in publications, signage, TV, radio, or Internet establishments or public spaces.
Insurance Sales Agents
Medium58.36%
Sell life, property, casualty, health, automotive, or other types of insurance. May refer clients to independent brokers, work as an independent broker, or be employed by an insurance company.
Securities, Commodities, and Financial Services Sales Agents
High72.23%
Buy and sell securities or commodities in investment and trading firms, or provide financial services to businesses and individuals. May advise customers about stocks, bonds, mutual funds, commodities, and market conditions.
Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
Medium58.11%
Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of postsecondary education.
Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Medium64.30%
Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
Demonstrators and Product Promoters
Medium43.40%
Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
Sales Engineers
Medium44.20%
Sell business goods or services, the selling of which requires a technical background equivalent to a baccalaureate degree in engineering.
Telemarketers
High78.30%
Solicit donations or orders for goods or services over the telephone.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
New Accounts Clerks
High67.67%
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
Advertising and Promotions Managers
Medium42.51%
Plan, direct, or coordinate advertising policies and programs or produce collateral materials, such as posters, contests, coupons, or giveaways, to create extra interest in the purchase of a product or service for a department, an entire organization, or on an account basis.
Purchasing Managers
Medium51.82%
Plan, direct, or coordinate the activities of buyers, purchasing officers, and related workers involved in purchasing materials, products, and services. Includes wholesale or retail trade merchandising managers and procurement managers.
Agents and Business Managers of Artists, Performers, and Athletes
Medium54.46%
Represent and promote artists, performers, and athletes in dealings with current or prospective employers. May handle contract negotiation and other business matters for clients.
Labor Relations Specialists
Medium47.34%
Resolve disputes between workers and managers, negotiate collective bargaining agreements, or coordinate grievance procedures to handle employee complaints.
Meeting, Convention, and Event Planners
Medium51.43%
Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.
Search Marketing Strategists
Medium53.88%
Employ search marketing tactics to increase visibility and engagement with content, products, or services in Internet-enabled devices or interfaces. Examine search query behaviors on general or specialty search engines or other Internet-based content. Analyze research, data, or technology to understand user intent and measure outcomes for ongoing optimization.
Online Merchants
High68.87%
Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records.
Accountants and Auditors
Medium50.98%
Examine, analyze, and interpret accounting records to prepare financial statements, give advice, or audit and evaluate statements prepared by others. Install or advise on systems of recording costs or other financial and budgetary data.
Financial and Investment Analysts
Medium50.96%
Conduct quantitative analyses of information involving investment programs or financial data of public or private institutions, including valuation of businesses.
Actuaries
Medium47.56%
Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits. May ascertain insurance rates required and cash reserves necessary to ensure payment of future benefits.
Farm and Home Management Educators
Medium42.49%
Instruct and advise individuals and families engaged in agriculture, agricultural-related processes, or home management activities. Demonstrate procedures and apply research findings to advance agricultural and home management activities. May develop educational outreach programs. May instruct on either agricultural issues such as agricultural processes and techniques, pest management, and food safety, or on home management issues such as budgeting, nutrition, and child development.
First-Line Supervisors of Retail Sales Workers
Medium52.75%
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Retail Salespersons
Medium52.39%
Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.
Travel Agents
High83.11%
Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
Solar Sales Representatives and Assessors
Medium62.51%
Contact new or existing customers to determine their solar equipment needs, suggest systems or equipment, or estimate costs.
Real Estate Brokers
Medium50.81%
Operate real estate office, or work for commercial real estate firm, overseeing real estate transactions. Other duties usually include selling real estate or renting properties and arranging loans.
Real Estate Sales Agents
Medium50.79%
Rent, buy, or sell property for clients. Perform duties such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
Door-to-Door Sales Workers, News and Street Vendors, and Related Workers
Medium49.27%
Sell goods or services door-to-door or on the street.
Telephone Operators
High76.09%
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Bill and Account Collectors
Medium65.81%
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Procurement Clerks
High71.53%
Compile information and records to draw up purchase orders for procurement of materials and services.
Tellers
High75.92%
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
Brokerage Clerks
High79.00%
Perform duties related to the purchase, sale, or holding of securities. Duties include writing orders for stock purchases or sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, distributing dividends, and keeping records of daily transactions and holdings.
Order Clerks
High80.71%
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Receptionists and Information Clerks
High74.18%
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Reservation and Transportation Ticket Agents and Travel Clerks
High73.97%
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Insurance Claims and Policy Processing Clerks
High81.10%
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Driver/Sales Workers
Medium56.20%
Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery.