Salary Range
Low (10th %)$23,500
Median$30,790
High (90th %)$41,820
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Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
The occupation "Hotel, Motel, and Resort Desk Clerks" has a relatively high automation risk of 72.8%, with a base risk of 73.8%. This is largely because many of the core tasks performed by desk clerks are highly repetitive and procedural, making them suitable for automation through current technology such as kiosks, mobile apps, and automated phone systems. For example, transmitting and receiving messages via telephones or switchboards can be efficiently handled by automated attendants and voice recognition systems. Additionally, check-in and room assignment processes can be streamlined through digital kiosks or online platforms, reducing the need for human intervention. Similarly, contacting housekeeping or maintenance staff based on guest reports can be integrated into automated workflow software, decreasing dependence on manual handoffs. However, there are aspects of the job that are more resistant to automation, which helps explain why the risk is not even higher. The most resistant tasks involve significant human judgment, security, and personalized service. Planning, scheduling, or supervising other employees, for example, requires adaptability and people management skills that are not easily replicated by machines. Handling guests' valuables and using hotel safes involves a high degree of trust and security sensitivity, best managed by trained staff. Lastly, arranging tours, taxis, or restaurant reservations requires an understanding of guest preferences and local knowledge, leveraging interpersonal skills and problem-solving that robots struggle to imitate. Bottleneck skills play a significant role in mitigating automation in this occupation. Originality, measured at levels of 2.9% and 2.4%, highlights the importance of creative problem-solving and the ability to respond to unique guest requests or address unanticipated issues. While these skills do not dominate the overall job requirements, their presence ensures a continuing need for human workers in scenarios where personalized service is paramount. In sum, while advances in technology threaten many routine aspects of hotel front desk work, the elements of discretion, trust, and originality create a buffer against full automation in this field.
Filter by Automatable Status
Transmit and receive messages, using telephones or telephone switchboards.
Automatable
Greet, register, and assign rooms to guests of hotels or motels.
Partially Automatable
Contact housekeeping or maintenance staff when guests report problems.
Automatable
Issue room keys and escort instructions to bellhops.
Partially Automatable
Make and confirm reservations.
Automatable
Verify customers' credit, and establish how the customer will pay for the accommodation.
Automatable
Keep records of room availability and guests' accounts, manually or using computers.
Automatable
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Automatable
Review accounts and charges with guests during the check out process.
Partially Automatable
Record guest comments or complaints, referring customers to managers as necessary.
Automatable
Compute bills, collect payments, and make change for guests.
Automatable
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Automatable
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Partially Automatable
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Non-Automatable
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Non-Automatable
Date-stamp, sort, and rack incoming mail and messages.
Automatable
Arrange tours, taxis, or restaurant reservations for customers.
Automatable
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Non-Automatable
Plan, schedule or supervise the work of other employees.
Partially Automatable
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Automatable
Reading ComprehensionActive ListeningCritical ThinkingNegotiationComplex Problem SolvingOperations MonitoringEquipment MaintenanceSystems AnalysisManagement of Material ResourcesWritingSpeakingMathematicsScienceActive LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisJudgment and Decision MakingSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Personnel Resources
Arm-Hand SteadinessAuditory AttentionCategory FlexibilityControl PrecisionDeductive ReasoningDepth PerceptionDynamic FlexibilityDynamic StrengthExplosive StrengthExtent FlexibilityFar VisionFinger DexterityFlexibility of ClosureFluency of IdeasGlare SensitivityGross Body CoordinationGross Body EquilibriumHearing SensitivityInductive ReasoningInformation OrderingManual DexterityMathematical ReasoningMemorizationMultilimb CoordinationNear VisionNight VisionNumber FacilityOral ComprehensionOral ExpressionOriginalityPerceptual SpeedPeripheral VisionProblem SensitivityRate ControlReaction TimeResponse OrientationSelective AttentionSound LocalizationSpatial OrientationSpeech ClaritySpeech RecognitionSpeed of ClosureSpeed of Limb MovementStaminaStatic StrengthTime SharingTrunk StrengthVisual Color DiscriminationVisualizationWrist-Finger SpeedWritten ComprehensionWritten Expression
Administration and ManagementAdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryBiologyPsychologySociology and AnthropologyGeographyMedicine and DentistryHistory and ArcheologyPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsCommunications and MediaTransportationForeign LanguageEnglish LanguageFine ArtsEducation and TrainingTherapy and Counseling
Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsEstimating the Quantifiable Characteristics of Products, Events, or InformationIdentifying Objects, Actions, and EventsGetting InformationJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and ProcessesDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersRepairing and Maintaining Mechanical EquipmentGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic Equipment
ASI FrontDeskInnQuest roomMasterRamesys HospitalityDelphi TechnologyResort Data ProcessingYardi softwareProperty management system PMS softwareMicrosoft PowerPointMicrosoft PublisherMicrosoft WordFacebookBlinkMicrosoft ExcelMicrosoft OutlookDelphi TechnologyASI FrontDeskInnQuest roomMasterResort Data ProcessingMicrosoft PowerPointMicrosoft PublisherMicrosoft WordFacebookBlinkIncident tracking softwareMicrosoft OutlookIncident tracking softwareYardi softwareProperty management system PMS softwareRamesys HospitalityMicrosoft ExcelMicrosoft Office softwareMicrosoft Office software
Food Service Managers
Medium50.23%
Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
Lodging Managers
Medium58.34%
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Food Servers, Nonrestaurant
Medium45.98%
Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.
Dining Room and Cafeteria Attendants and Bartender Helpers
Low22.61%
Facilitate food service. Clean tables; remove dirty dishes; replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food; and serve items such as water, condiments, and coffee to patrons.
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Medium58.98%
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
First-Line Supervisors of Housekeeping and Janitorial Workers
Medium58.89%
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Maids and Housekeeping Cleaners
Low14.85%
Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Ushers, Lobby Attendants, and Ticket Takers
Medium50.54%
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Locker Room, Coatroom, and Dressing Room Attendants
Medium39.95%
Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Baggage Porters and Bellhops
Medium46.54%
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Concierges
Medium52.31%
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Cashiers
High68.95%
Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Counter and Rental Clerks
High72.64%
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Receptionists and Information Clerks
High74.18%
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Reservation and Transportation Ticket Agents and Travel Clerks
High73.97%
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Medical Secretaries and Administrative Assistants
High79.20%
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Office Clerks, General
Medium65.57%
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Parking Attendants
Low28.07%
Park vehicles or issue tickets for customers in a parking lot or garage. May park or tend vehicles in environments such as a car dealership or rental car facility. May collect fee.
Passenger Attendants
Medium53.57%
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Spa Managers
Medium53.87%
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Waiters and Waitresses
Medium42.54%
Take orders and serve food and beverages to patrons at tables in dining establishment.
Gambling and Sports Book Writers and Runners
Medium64.67%
Post information enabling patrons to wager on various races and sporting events. Assist in the operation of games such as keno and bingo. May operate random number-generating equipment and announce the numbers for patrons. Receive, verify, and record patrons' wagers. Scan and process winning tickets presented by patrons and pay out winnings for those wagers.
Amusement and Recreation Attendants
Medium56.78%
Perform a variety of attending duties at amusement or recreation facility. May schedule use of recreation facilities, maintain and provide equipment to participants of sporting events or recreational pursuits, or operate amusement concessions and rides.
Travel Guides
Medium40.53%
Plan, organize, and conduct long-distance travel, tours, and expeditions for individuals and groups.
Gambling Change Persons and Booth Cashiers
Medium64.71%
Exchange coins, tokens, and chips for patrons' money. May issue payoffs and obtain customer's signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
Travel Agents
High83.11%
Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.
Gambling Cage Workers
Medium65.51%
In a gambling establishment, conduct financial transactions for patrons. Accept patron's credit application and verify credit references to provide check-cashing authorization or to establish house credit accounts. May reconcile daily summaries of transactions to balance books. May sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons. May convert gambling chips, tokens, or tickets to currency upon patron's request. May use a cash register or computer to record transaction.