Salary Range
Low (10th %)$35,890
Median$47,470
High (90th %)$79,860
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Assist patients in obtaining services, understanding policies and making health care decisions.
The occupation of "Patient Representatives" has an automation risk of 47.4%, which is slightly below the base risk of 48.1%. This figure reflects a balanced mix of both automatable and human-centric tasks within the role. The role involves routine coordination, frequent information processing, and significant interpersonal communication—all of which are increasingly accessible to automation technologies. Improvements in AI-powered communication tools and natural language processing make it possible for automated systems to handle many administrative and coordination tasks that were once the sole domain of human representatives. However, direct human interaction, empathy, and nuanced problem-solving still keep the automation risk below the base level. Among the most automatable tasks for Patient Representatives are: coordinating communication between patients, family members, staff, and agencies; interviewing patients or their representatives to identify problems; and referring patients to appropriate health care services or resources. These tasks often involve standardized processes and clear procedural logic, making them suitable for automation through chatbots, scheduling systems, and data-driven case management tools. Automating these functions can enhance efficiency, reduce errors, and lower operational costs. Yet, the emotional and contextual subtleties often required in these interactions are challenging for current AI systems to fully replicate. Conversely, the tasks most resistant to automation are those requiring higher-level skills such as teaching patients to use home health care equipment, collecting and interpreting complex data to recommend changes, and identifying and sharing nuanced information about legal liabilities, risk management, or quality of care. These responsibilities necessitate a combination of interpersonal intelligence, critical thinking, and professional judgment. The role’s bottleneck skills—Originality (rated at 2.9% and 3.0%)—underscore the need for innovative problem-solving and adapting solutions to unique patient contexts. Such creative and individualized work continues to be a hurdle for automation, ensuring that Patient Representatives retain an essential human element in healthcare environments.
Filter by Automatable Status
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Partially Automatable
Interview patients or their representatives to identify problems relating to care.
Non-Automatable
Refer patients to appropriate health care services or resources.
Partially Automatable
Maintain knowledge of community services and resources available to patients.
Partially Automatable
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Partially Automatable
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Partially Automatable
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Partially Automatable
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Partially Automatable
Analyze patients' abilities to pay to determine charges on a sliding scale.
Partially Automatable
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
Partially Automatable
Teach patients to use home health care equipment.
Partially Automatable
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Partially Automatable
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Partially Automatable
Reading ComprehensionActive ListeningCritical ThinkingComplex Problem SolvingOperations MonitoringEquipment MaintenanceJudgment and Decision MakingManagement of Financial ResourcesWritingSpeakingMathematicsScienceActive LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisSystems AnalysisSystems EvaluationTime ManagementManagement of Material ResourcesManagement of Personnel Resources
Arm-Hand SteadinessAuditory AttentionCategory FlexibilityControl PrecisionDeductive ReasoningDepth PerceptionDynamic FlexibilityDynamic StrengthExplosive StrengthExtent FlexibilityFar VisionFinger DexterityFlexibility of ClosureFluency of IdeasGlare SensitivityGross Body CoordinationGross Body EquilibriumHearing SensitivityInductive ReasoningInformation OrderingManual DexterityMathematical ReasoningMemorizationMultilimb CoordinationNear VisionNight VisionNumber FacilityOral ComprehensionOral ExpressionOriginalityPerceptual SpeedPeripheral VisionProblem SensitivityRate ControlReaction TimeResponse OrientationSelective AttentionSound LocalizationSpatial OrientationSpeech ClaritySpeech RecognitionSpeed of ClosureSpeed of Limb MovementStaminaStatic StrengthTime SharingTrunk StrengthVisual Color DiscriminationVisualizationWrist-Finger SpeedWritten ComprehensionWritten Expression
Administration and ManagementAdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryBiologyPsychologySociology and AnthropologyGeographyHistory and ArcheologyPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsCommunications and MediaTransportationMedicine and DentistryForeign LanguageEnglish LanguageFine ArtsEducation and TrainingTherapy and Counseling
Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsGetting InformationEstimating the Quantifiable Characteristics of Products, Events, or InformationIdentifying Objects, Actions, and EventsJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicRepairing and Maintaining Mechanical EquipmentControlling Machines and ProcessesCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesPerforming General Physical ActivitiesHandling and Moving Objects
Microsoft WindowsMedical condition coding softwareMicrosoft ExchangeEpic EpicCare Inpatient Clinical SystemScheduling softwareMedical procedure coding softwareSpreadsheet softwarePracticeWorks Systems Kodak WINOMS CSMEDITECH softwareEpic SystemsDatabase softwareGoogle DocsData entry softwareElectronic medical record EMR softwareMicrosoft DynamicsIBM NotesMicrosoft AccessHenry Schein DentrixFaceTimeeClinicalWorks EHR softwareCustomer Expressions i-SightAdmissions, discharge, and transfer ADT softwareCareOne CareEnsurePatient satisfaction assessment softwarePemimic Patient Relations SuitePeminic Patient Safety & Quality SuitePrognosis Solutions ResolvPRMMicrosoft PowerPointCorel WordPerfect Office SuiteMedical condition coding softwareMicrosoft ExchangeCorel WordPerfect Office SuiteEpic Systems softwareEpic EpicCare Inpatient Clinical SystemScheduling softwarePracticeWorks Systems Kodak WINOMS CSMedical procedure coding softwareSpreadsheet softwareDatabase softwareGoogle DocsIBM NotesMicrosoft AccessEpic SystemsMicrosoft DynamicsData entry softwareElectronic medical record EMR softwareHenry Schein DentrixFaceTimeCustomer Expressions i-SightCareOne CareEnsurePemimic Patient Relations SuitePeminic Patient Safety & Quality SuitePrognosis Solutions ResolvPRMComplaint management softwareManhattan Cross Cultural Group Quality InteractionsHealthcare common procedure coding system HCPCSHealthcare common procedure coding system HCPCSWord processing softwareWord processing softwareMEDITECH softwareeClinicalWorks EHR softwareEpic Systems softwareAdmissions, discharge, and transfer ADT softwarePatient satisfaction assessment softwareComplaint management softwareManhattan Cross Cultural Group Quality InteractionsrL Solutions Feedback MonitorProrL Solutions Feedback MonitorProMicrosoft WindowsMicrosoft ExcelMicrosoft ExcelMicrosoft Office softwareMicrosoft Office softwareMicrosoft OutlookMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMicrosoft WordWeb browser softwareWeb browser software
Medical and Health Services Managers
Medium49.14%
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.
Health Informatics Specialists
Medium49.02%
Apply knowledge of nursing and informatics to assist in the design, development, and ongoing modification of computerized health care systems. May educate staff and assist in problem solving to promote the implementation of the health care system.
Mental Health Counselors
Medium33.62%
Counsel and advise individuals and groups to promote optimum mental and emotional health, with an emphasis on prevention. May help individuals deal with a broad range of mental health issues, such as those associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; or aging.
Rehabilitation Counselors
Medium39.06%
Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, aging, or the stress of daily life. Coordinate activities for residents of care and treatment facilities. Assess client needs and design and implement rehabilitation programs that may include personal and vocational counseling, training, and job placement.
Healthcare Social Workers
Medium36.16%
Provide individuals, families, and groups with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Services include advising family caregivers. Provide patients with information and counseling, and make referrals for other services. May also provide case and care management or interventions designed to promote health, prevent disease, and address barriers to access to healthcare.
Mental Health and Substance Abuse Social Workers
Medium37.73%
Assess and treat individuals with mental, emotional, or substance abuse problems, including abuse of alcohol, tobacco, and/or other drugs. Activities may include individual and group therapy, crisis intervention, case management, client advocacy, prevention, and education.
Health Education Specialists
Medium44.56%
Provide and manage health education programs that help individuals, families, and their communities maximize and maintain healthy lifestyles. Use data to identify community needs prior to planning, implementing, monitoring, and evaluating programs designed to encourage healthy lifestyles, policies, and environments. May link health systems, health providers, insurers, and patients to address individual and population health needs. May serve as resource to assist individuals, other health professionals, or the community, and may administer fiscal resources for health education programs.
Social and Human Service Assistants
Medium50.51%
Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Community Health Workers
Medium39.58%
Promote health within a community by assisting individuals to adopt healthy behaviors. Serve as an advocate for the health needs of individuals by assisting community residents in effectively communicating with healthcare providers or social service agencies. Act as liaison or advocate and implement programs that promote, maintain, and improve individual and overall community health. May deliver health-related preventive services such as blood pressure, glaucoma, and hearing screenings. May collect data to help identify community health needs.
Registered Nurses
Medium37.38%
Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, convalescent, or disabled patients. May advise patients on health maintenance and disease prevention or provide case management. Licensing or registration required.
Acute Care Nurses
Medium35.99%
Provide advanced nursing care for patients with acute conditions such as heart attacks, respiratory distress syndrome, or shock. May care for pre- and post-operative patients or perform advanced, invasive diagnostic or therapeutic procedures.
Clinical Nurse Specialists
Medium40.96%
Direct nursing staff in the provision of patient care in a clinical practice setting, such as a hospital, hospice, clinic, or home. Ensure adherence to established clinical policies, protocols, regulations, and standards.
Emergency Medicine Physicians
Medium39.71%
Make immediate medical decisions and act to prevent death or further disability. Provide immediate recognition, evaluation, care, stabilization, and disposition of patients. May direct emergency medical staff in an emergency department.
Psychiatric Technicians
Low21.57%
Care for individuals with mental or emotional conditions or disabilities, following the instructions of physicians or other health practitioners. Monitor patients' physical and emotional well-being and report to medical staff. May participate in rehabilitation and treatment programs, help with personal hygiene, and administer oral or injectable medications.
Medical Records Specialists
High73.53%
Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the healthcare system. Classify medical and healthcare concepts, including diagnosis, procedures, medical services, and equipment, into the healthcare industry's numerical coding system. Includes medical coders.
Health Information Technologists and Medical Registrars
Medium57.81%
Apply knowledge of healthcare and information systems to assist in the design, development, and continued modification and analysis of computerized healthcare systems. Abstract, collect, and analyze treatment and followup information of patients. May educate staff and assist in problem solving to promote the implementation of the healthcare information system. May design, develop, test, and implement databases with complete history, diagnosis, treatment, and health status to help monitor diseases.
Nursing Assistants
Low27.74%
Provide or assist with basic care or support under the direction of onsite licensed nursing staff. Perform duties such as monitoring of health status, feeding, bathing, dressing, grooming, toileting, or ambulation of patients in a health or nursing facility. May include medication administration and other health-related tasks. Includes nursing care attendants, nursing aides, and nursing attendants.
Medical Assistants
Medium39.45%
Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.
Eligibility Interviewers, Government Programs
High66.78%
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Medical Secretaries and Administrative Assistants
High79.20%
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Legislators
Medium39.17%
Develop, introduce, or enact laws and statutes at the local, tribal, state, or federal level. Includes only workers in elected positions.
Clinical Research Coordinators
Medium49.27%
Plan, direct, or coordinate clinical research projects. Direct the activities of workers engaged in clinical research projects to ensure compliance with protocols and overall clinical objectives. May evaluate and analyze clinical data.
Funeral Home Managers
Medium40.71%
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
Coroners
Low30.77%
Direct activities such as autopsies, pathological and toxicological analyses, and inquests relating to the investigation of deaths occurring within a legal jurisdiction to determine cause of death or to fix responsibility for accidental, violent, or unexplained deaths.
Child, Family, and School Social Workers
Low32.79%
Provide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being and the academic functioning of children. May assist parents, arrange adoptions, and find foster homes for abandoned or abused children. In schools, they address such problems as teenage pregnancy, misbehavior, and truancy. May also advise teachers.
Morticians, Undertakers, and Funeral Arrangers
Low31.34%
Perform various tasks to arrange and direct individual funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selection of officials for religious rites, and providing transportation for mourners.
Residential Advisors
Medium41.88%
Coordinate activities in resident facilities in secondary school and college dormitories, group homes, or similar establishments. Order supplies and determine need for maintenance, repairs, and furnishings. May maintain household records and assign rooms. May assist residents with problem solving or refer them to counseling resources.
Interviewers, Except Eligibility and Loan
Medium54.04%
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Receptionists and Information Clerks
High74.18%
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.