Correspondence Clerks
High78.29%
Found in Industries:
Salary Range
Low (10th %)$31,200
Median$42,120
High (90th %)$68,650
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Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
The occupation of Correspondence Clerks faces a high automation risk of 78.3%, driven by the predominance of routine and structured tasks. The base automation risk for this role stands at 79.4%, indicating that a significant portion of job duties could potentially be performed by artificial intelligence and other automated systems. The core responsibilities, such as maintaining files and control records, reading and categorizing incoming correspondence, and assembling and reviewing records for completeness, are inherently rule-based. These activities involve handling information in systematic ways, which automation technologies such as optical character recognition (OCR), natural language processing, and database management systems can perform efficiently. As a result, the repetitive and pattern-driven nature of these functions makes them highly susceptible to replacement by machines. On the other hand, not all tasks conducted by Correspondence Clerks are equally vulnerable to automation. The three most resistant tasks include preparing records for shipment by certified mail, conferring with company personnel to assess the feasibility of fulfilling specific requests, and completing form letters in response to identified problems. These duties involve a combination of physical actions, coordination with other people, and decision-making based on context—all of which are less easily replicated by current technologies. For example, shipping documents requires physical handling and accuracy; conferring with colleagues often demands interpretation of unique situations; and personalizing correspondence in response to nuanced queries can require human judgment and adaptability. The bottleneck to further automation of this occupation lies predominantly in the area of originality, but at relatively low levels (2.9% and 2.8%). This means that while some imaginative or inventive thinking is needed, it constitutes only a small portion of the job. Most tasks do not require significant creative input, which further contributes to the high automation risk. In summary, despite the presence of some non-automatable duties, the dominance of clerical, rules-based functions limits the need for human discretion and originality, making Correspondence Clerks’ roles particularly exposed to automation advances.
Filter by Automatable Status
Maintain files and control records to show correspondence activities.
Partially Automatable
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Automatable
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Partially Automatable
Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
Partially Automatable
Compile data from records to prepare periodic reports.
Automatable
Route correspondence to other departments for reply.
Automatable
Ensure that money collected is properly recorded and secured.
Partially Automatable
Process orders for goods requested in correspondence.
Partially Automatable
Present clear and concise explanations of governing rules and regulations.
Partially Automatable
Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
Partially Automatable
Compute costs of records furnished to requesters, and write letters to obtain payment.
Automatable
Compile data pertinent to manufacture of special products for customers.
Automatable
Type acknowledgment letters to persons sending correspondence.
Automatable
Complete form letters in response to requests or problems identified by correspondence.
Automatable
Confer with company personnel regarding feasibility of complying with writers' requests.
Partially Automatable
Prepare records for shipment by certified mail.
Partially Automatable
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Automatable
Reading ComprehensionActive ListeningScienceCritical ThinkingComplex Problem SolvingOperations MonitoringEquipment MaintenanceQuality Control AnalysisJudgment and Decision MakingSystems EvaluationWritingSpeakingMathematicsActive LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingSystems AnalysisTime ManagementManagement of Financial ResourcesManagement of Material ResourcesManagement of Personnel Resources
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Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsEstimating the Quantifiable Characteristics of Products, Events, or InformationGetting InformationIdentifying Objects, Actions, and EventsJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicRepairing and Maintaining Mechanical EquipmentCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and Processes
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Administrative Services Managers
Medium45.13%
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Document Management Specialists
Medium56.74%
Implement and administer enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
Court Reporters and Simultaneous Captioners
High79.75%
Use verbatim methods and equipment to capture, store, retrieve, and transcribe pretrial and trial proceedings or other information. Includes stenocaptioners who operate computerized stenographic captioning equipment to provide captions of live or prerecorded broadcasts for hearing-impaired viewers.
Bill and Account Collectors
Medium65.81%
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Billing and Posting Clerks
High79.60%
Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
Bookkeeping, Accounting, and Auditing Clerks
High84.94%
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Payroll and Timekeeping Clerks
High77.74%
Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
Court, Municipal, and License Clerks
Medium65.96%
Perform clerical duties for courts of law, municipalities, or governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data, administer tests, or collect fees.
Credit Authorizers, Checkers, and Clerks
High74.20%
Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data, determine credit worthiness, process applications, and notify customers of acceptance or rejection of credit.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Eligibility Interviewers, Government Programs
High66.78%
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
File Clerks
High71.35%
File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
Interviewers, Except Eligibility and Loan
Medium54.04%
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Receptionists and Information Clerks
High74.18%
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Executive Secretaries and Executive Administrative Assistants
Medium60.44%
Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
Legal Secretaries and Administrative Assistants
High68.79%
Perform secretarial duties using legal terminology, procedures, and documents. Prepare legal papers and correspondence, such as summonses, complaints, motions, and subpoenas. May also assist with legal research.
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
High71.06%
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Insurance Claims and Policy Processing Clerks
High81.10%
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Office Clerks, General
Medium65.57%
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Statistical Assistants
High75.61%
Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
Paralegals and Legal Assistants
Medium45.20%
Assist lawyers by investigating facts, preparing legal documents, or researching legal precedent. Conduct research to support a legal proceeding, to formulate a defense, or to initiate legal action.
Title Examiners, Abstractors, and Searchers
Medium60.33%
Search real estate records, examine titles, or summarize pertinent legal or insurance documents or details for a variety of purposes. May compile lists of mortgages, contracts, and other instruments pertaining to titles by searching public and private records for law firms, real estate agencies, or title insurance companies.
Archivists
Medium51.16%
Appraise, edit, and direct safekeeping of permanent records and historically valuable documents. Participate in research activities based on archival materials.
News Analysts, Reporters, and Journalists
Medium52.48%
Narrate or write news stories, reviews, or commentary for print, broadcast, or other communications media such as newspapers, magazines, radio, or television. May collect and analyze information through interview, investigation, or observation.
Technical Writers
Medium54.19%
Write technical materials, such as equipment manuals, appendices, or operating and maintenance instructions. May assist in layout work.
Library Assistants, Clerical
Medium59.54%
Compile records, and sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.
Data Entry Keyers
High74.25%
Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.
Word Processors and Typists
High83.45%
Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
Proofreaders and Copy Markers
High74.34%
Read transcript or proof type setup to detect and mark for correction any grammatical, typographical, or compositional errors. Excludes workers whose primary duty is editing copy. Includes proofreaders of braille.