Credit Counselors
Medium58.89%
Salary Range
Low (10th %)$37,460
Median$48,570
High (90th %)$75,030
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Advise and educate individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explain loan requirements or restrictions. May help develop debt management plans or student financial aid packages. May advise on credit issues, or provide budget, mortgage, bankruptcy, or student financial aid counseling.
The occupation of "Credit Counselors" has an automation risk of 58.9%, which is slightly lower than the base risk of 59.8%. This risk assessment reflects a moderate likelihood that many tasks within this profession can be automated, particularly those that are routine and rule-based. Credit counseling often involves standardized procedures for evaluating client finances and establishing solutions for debt management. As digital platforms and artificial intelligence systems become more sophisticated, automation technologies are increasingly capable of handling repetitive and formulaic aspects of financial counseling. However, a significant portion of the role still requires human judgment and nuanced understanding, keeping the risk from being overwhelmingly high. Among the most automatable tasks for credit counselors are the calculation of clients' available monthly income to meet debt obligations, explaining services or policies (like debt management programs, advantages, disadvantages, or creditor concessions), and creating debt management plans or budgets. These tasks are highly structured and can often be addressed through data analysis, financial modeling, and standardized communication protocols, all of which are well within the capacity of current automation technologies. Decision-tree algorithms and natural language processing could streamline these processes, enabling automated systems to provide similar guidance and recommendations to clients in a fraction of the time needed by human counselors. Conversely, the most automation-resistant tasks involve more complex problem-solving and personalized intervention, such as investigating missing checks or payment histories, disbursing funds to creditors, and conducting research to help clients avoid legal or financial repercussions like repossessions or garnishments. These activities require adaptability, detective work, and in-depth understanding of unique client circumstances, demanding higher levels of originality and creativity. The bottleneck skills in this occupation, such as originality (scored at 2.9% and 3.1%), underline the importance of innovative thinking and tailored solutions—areas where automated systems currently struggle. As a result, while many procedural aspects of credit counseling are at risk of automation, nuanced client advocacy and complex troubleshooting will likely remain human-driven for the foreseeable future.
Filter by Automatable Status
Calculate clients' available monthly income to meet debt obligations.
Automatable
Explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.
Partially Automatable
Create debt management plans, spending plans, or budgets to assist clients to meet financial goals.
Automatable
Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
Partially Automatable
Assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.
Partially Automatable
Explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
Automatable
Interview clients by telephone or in person to gather financial information.
Partially Automatable
Estimate time for debt repayment, given amount of debt, interest rates, and available funds.
Automatable
Prepare written documents to establish contracts with or communicate financial recommendations to clients.
Partially Automatable
Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.
Partially Automatable
Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.
Partially Automatable
Advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
Partially Automatable
Create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.
Partially Automatable
Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.
Partially Automatable
Review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.
Partially Automatable
Recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit.
Partially Automatable
Refer clients to social service or community resources for needs beyond those of credit or debt counseling.
Partially Automatable
Teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.
Partially Automatable
Conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.
Partially Automatable
Disburse funds from client accounts to creditors.
Automatable
Investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.
Partially Automatable
Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
Partially Automatable
Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.
Partially Automatable
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Monitoring Processes, Materials, or SurroundingsGetting InformationIdentifying Objects, Actions, and EventsInspecting Equipment, Structures, or MaterialsEstimating the Quantifiable Characteristics of Products, Events, or InformationJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and ProcessesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationRepairing and Maintaining Mechanical EquipmentEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesMaking Decisions and Solving ProblemsThinking Creatively
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Financial Managers
Medium52.15%
Plan, direct, or coordinate accounting, investing, banking, insurance, securities, and other financial activities of a branch, office, or department of an establishment.
Accountants and Auditors
Medium50.98%
Examine, analyze, and interpret accounting records to prepare financial statements, give advice, or audit and evaluate statements prepared by others. Install or advise on systems of recording costs or other financial and budgetary data.
Credit Analysts
Medium60.56%
Analyze credit data and financial statements of individuals or firms to determine the degree of risk involved in extending credit or lending money. Prepare reports with credit information for use in decisionmaking.
Financial and Investment Analysts
Medium50.96%
Conduct quantitative analyses of information involving investment programs or financial data of public or private institutions, including valuation of businesses.
Personal Financial Advisors
Medium51.60%
Advise clients on financial plans using knowledge of tax and investment strategies, securities, insurance, pension plans, and real estate. Duties include assessing clients' assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives. May also buy and sell financial assets for clients.
Loan Officers
Medium61.78%
Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, loan underwriters, and payday loan officers.
Tax Examiners and Collectors, and Revenue Agents
Medium59.98%
Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.
Tax Preparers
Medium65.75%
Prepare tax returns for individuals or small businesses.
Rehabilitation Counselors
Medium39.06%
Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, aging, or the stress of daily life. Coordinate activities for residents of care and treatment facilities. Assess client needs and design and implement rehabilitation programs that may include personal and vocational counseling, training, and job placement.
Child, Family, and School Social Workers
Low32.79%
Provide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being and the academic functioning of children. May assist parents, arrange adoptions, and find foster homes for abandoned or abused children. In schools, they address such problems as teenage pregnancy, misbehavior, and truancy. May also advise teachers.
Insurance Sales Agents
Medium58.36%
Sell life, property, casualty, health, automotive, or other types of insurance. May refer clients to independent brokers, work as an independent broker, or be employed by an insurance company.
Securities, Commodities, and Financial Services Sales Agents
High72.23%
Buy and sell securities or commodities in investment and trading firms, or provide financial services to businesses and individuals. May advise customers about stocks, bonds, mutual funds, commodities, and market conditions.
Bill and Account Collectors
Medium65.81%
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Bookkeeping, Accounting, and Auditing Clerks
High84.94%
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
Credit Authorizers, Checkers, and Clerks
High74.20%
Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data, determine credit worthiness, process applications, and notify customers of acceptance or rejection of credit.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Eligibility Interviewers, Government Programs
High66.78%
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Loan Interviewers and Clerks
High69.88%
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
New Accounts Clerks
High67.67%
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
Insurance Claims and Policy Processing Clerks
High81.10%
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Fundraisers
Medium50.88%
Organize activities to raise funds or otherwise solicit and gather monetary donations or other gifts for an organization. May design and produce promotional materials. May also raise awareness of the organization's work, goals, and financial needs.
Budget Analysts
Medium53.05%
Examine budget estimates for completeness, accuracy, and conformance with procedures and regulations. Analyze budgeting and accounting reports.
Insurance Underwriters
Medium56.34%
Review individual applications for insurance to evaluate degree of risk involved and determine acceptance of applications.