New Accounts Clerks

Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.

The occupation "New Accounts Clerks" has an automation risk of 67.7%, which is closely aligned with its base risk of 68.3%. This relatively high risk can be attributed to the nature of the work, which predominantly involves repetitive, rules-based tasks that are well-suited for automation technologies. Banks and financial institutions are rapidly adopting advanced software and self-service kiosks that can perform many clerical tasks more efficiently and with fewer errors than humans. As a result, the demand for traditional clerical roles, especially those involving straightforward data entry and validation, is projected to decline as automation becomes more pervasive within the industry. Among the tasks performed by New Accounts Clerks, the most automatable are: performing teller duties as required, compiling information about new accounts (including entering data into computers and filing relevant documents), and collecting and recording customer deposits and fees while issuing receipts via computers. These tasks are highly structured and involve clear workflows, making them easy for robotic process automation (RPA) or AI-driven software to replicate. For instance, customer onboarding, data entry, and payment processing have already seen significant automation through digital platforms and ATM solutions, reducing the need for human intervention. Despite the high automation risk, some tasks within this role remain resistant to full automation, primarily due to their complexity or the requirement for physical involvement. The most resistant tasks include duplicating records for distribution to branch offices, performing foreign currency transactions and selling traveler’s checks, and scheduling repairs for locks on safe-deposit boxes. These activities often require decision-making, coordination with external entities, or physical presence, which current automation technologies struggle to replicate effectively. The occupation also relies on bottleneck skills such as originality, though at a relatively low level (2.1% and 1.8%), indicating that most tasks lack the need for unique problem-solving or innovative thinking, further underscoring why so much of the role is susceptible to automation.