Salary Range
Low (10th %)$33,490
Median$48,890
High (90th %)$75,910
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Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
The occupation "Public Safety Telecommunicators" has an automation risk of 71.2%, which closely aligns with its calculated base risk of 72.2%. The primary contributors to this elevated risk are the repetitive and procedurally defined nature of many core tasks within the role. Advances in speech recognition and call-routing technologies have made it increasingly feasible for machines to handle responsibilities like providing emergency medical instructions, questioning callers for location and problem details, and determining response requirements while dispatching units according to standardized protocols. These tasks rely heavily on following predetermined guidelines, making them ideal candidates for automation through rule-based algorithms and artificial intelligence. However, not all aspects of the role are equally vulnerable to automation. Certain tasks performed by Public Safety Telecommunicators—such as monitoring alarm systems for emergencies, operating and maintaining mobile dispatch vehicles and equipment, and testing or adjusting communication and alarm systems—are more resistant to technological replacement. These activities often require onsite presence, manual manipulation, or complex troubleshooting that is not easily standardized. Furthermore, these resistant tasks may involve quick adaptation to novel scenarios or direct interaction with technology that lacks complete automation solutions, thereby necessitating human oversight or intervention. A significant barrier to the full automation of this occupation arises from the necessity of certain bottleneck skills, particularly originality. With measured levels at just 2.8% and 2.9%, these low scores indicate that while some creative problem-solving and adaptation are occasionally required, the majority of tasks can be automated without substantial loss of performance. Nevertheless, in high-stress or unprecedented situations—where protocol is insufficient and improvisation is essential—humans currently outperform machines. Therefore, although most routine operations in public safety telecommunications may soon be automated, the demand for workers will persist in scenarios requiring originality and flexible problem resolution.
Filter by Automatable Status
Provide emergency medical instructions to callers.
Partially Automatable
Question callers to determine their locations and the nature of their problems to determine type of response needed.
Automatable
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Partially Automatable
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
Partially Automatable
Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Partially Automatable
Record details of calls, dispatches, and messages.
Automatable
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Automatable
Maintain access to, and security of, highly sensitive materials.
Partially Automatable
Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Automatable
Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
Partially Automatable
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Automatable
Learn material and pass required tests for certification.
Partially Automatable
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
Automatable
Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
Automatable
Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
Partially Automatable
Operate and maintain mobile dispatch vehicles and equipment.
Partially Automatable
Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
Automatable
Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
Automatable
Reading ComprehensionActive ListeningLearning StrategiesMonitoringComplex Problem SolvingOperations MonitoringEquipment MaintenanceSystems AnalysisManagement of Personnel ResourcesWritingSpeakingMathematicsScienceCritical ThinkingActive LearningSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisJudgment and Decision MakingSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Material Resources
Arm-Hand SteadinessAuditory AttentionCategory FlexibilityControl PrecisionDeductive ReasoningDepth PerceptionDynamic FlexibilityDynamic StrengthExplosive StrengthExtent FlexibilityFar VisionFinger DexterityFlexibility of ClosureFluency of IdeasGlare SensitivityGross Body CoordinationGross Body EquilibriumHearing SensitivityInductive ReasoningInformation OrderingManual DexterityMathematical ReasoningMemorizationMultilimb CoordinationNear VisionNight VisionNumber FacilityOral ComprehensionOral ExpressionOriginalityPerceptual SpeedPeripheral VisionProblem SensitivityRate ControlReaction TimeResponse OrientationSelective AttentionSound LocalizationSpatial OrientationSpeech ClaritySpeech RecognitionSpeed of ClosureSpeed of Limb MovementStaminaStatic StrengthTime SharingTrunk StrengthVisual Color DiscriminationVisualizationWrist-Finger SpeedWritten ComprehensionWritten Expression
Administration and ManagementAdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyDesignBuilding and ConstructionMechanicalMathematicsPhysicsChemistryBiologyHistory and ArcheologyPhilosophy and TheologyPublic Safety and SecurityLaw and GovernmentTelecommunicationsCommunications and MediaTransportationPsychologySociology and AnthropologyGeographyMedicine and DentistryForeign LanguageEnglish LanguageFine ArtsEducation and TrainingTherapy and Counseling
Inspecting Equipment, Structures, or MaterialsEstimating the Quantifiable Characteristics of Products, Events, or InformationMonitoring Processes, Materials, or SurroundingsGetting InformationIdentifying Objects, Actions, and EventsProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and ProcessesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Mechanical EquipmentDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentJudging the Qualities of Objects, Services, or PeopleInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesDocumenting/Recording InformationRepairing and Maintaining Electronic Equipment
Computer aided dispatch softwareLaw enforcement information databasesIntrado SchoolMessengerGeographic information system GIS systemsMicrosoft PowerPointMicrosoft SharePointSAP softwareMicrosoft AccessNational Crime Information Center (NCIC) database911 system information databasesNational Law Enforcement Telecommunications System NLETSCorel WordPerfect Office SuiteLaw enforcement information databasesSpillman Technologies Spillman Computer-Aided DispatchGeographic information system GIS systemsMicrosoft SharePointSAP softwareNational Crime Information Center (NCIC) database911 system information databasesComputer aided dispatch softwareIntrado SchoolMessengerNational Law Enforcement Telecommunications System NLETSSpillman Technologies Spillman Computer-Aided DispatchCorel WordPerfect Office SuiteMicrosoft ExcelMicrosoft ExcelMicrosoft Office softwareMicrosoft Office softwareMicrosoft OutlookMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMicrosoft WordWeb browser softwareWeb browser softwareMicrosoft Access
Security Managers
Medium48.21%
Direct an organization's security functions, including physical security and safety of employees and facilities.
Emergency Management Directors
Medium43.69%
Plan and direct disaster response or crisis management activities, provide disaster preparedness training, and prepare emergency plans and procedures for natural (e.g., hurricanes, floods, earthquakes), wartime, or technological (e.g., nuclear power plant emergencies or hazardous materials spills) disasters or hostage situations.
Security Management Specialists
Medium47.83%
Conduct security assessments for organizations, and design security systems and processes. May specialize in areas such as physical security or the safety of employees and facilities.
Information Security Engineers
Medium52.50%
Develop and oversee the implementation of information security procedures and policies. Build, maintain and upgrade security technology, such as firewalls, for the safe use of computer networks and the transmission and retrieval of information. Design and implement appropriate security controls to identify vulnerabilities and protect digital files and electronic infrastructures. Monitor and respond to computer security breaches, viruses, and intrusions, and perform forensic investigation. May oversee the assessment of information security systems.
Emergency Medical Technicians
Low25.00%
Assess injuries and illnesses and administer basic emergency medical care. May transport injured or sick persons to medical facilities.
Paramedics
Low19.23%
Administer basic or advanced emergency medical care and assess injuries and illnesses. May administer medication intravenously, use equipment such as EKGs, or administer advanced life support to sick or injured individuals.
First-Line Supervisors of Police and Detectives
Medium36.93%
Directly supervise and coordinate activities of members of police force.
First-Line Supervisors of Firefighting and Prevention Workers
Medium40.17%
Directly supervise and coordinate activities of workers engaged in firefighting and fire prevention and control.
First-Line Supervisors of Security Workers
Medium55.95%
Directly supervise and coordinate activities of security workers and security guards.
Forest Fire Inspectors and Prevention Specialists
Medium47.71%
Enforce fire regulations, inspect forest for fire hazards, and recommend forest fire prevention or control measures. May report forest fires and weather conditions.
Police and Sheriff's Patrol Officers
Low27.10%
Maintain order and protect life and property by enforcing local, tribal, state, or federal laws and ordinances. Perform a combination of the following duties: patrol a specific area; direct traffic; issue traffic summonses; investigate accidents; apprehend and arrest suspects, or serve legal processes of courts. Includes police officers working at educational institutions.
Transit and Railroad Police
Low32.83%
Protect and police railroad and transit property, employees, or passengers.
Security Guards
Medium47.69%
Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules. May operate x-ray and metal detector equipment.
Switchboard Operators, Including Answering Service
High80.81%
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Telephone Operators
High76.09%
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Dispatchers, Except Police, Fire, and Ambulance
Medium65.75%
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
First-Line Supervisors of Passenger Attendants
Medium50.00%
Supervise and coordinate activities of passenger attendants.
Air Traffic Controllers
Medium54.48%
Control air traffic on and within vicinity of airport, and movement of air traffic between altitude sectors and control centers, according to established procedures and policies. Authorize, regulate, and control commercial airline flights according to government or company regulations to expedite and ensure flight safety.
Airfield Operations Specialists
Medium55.65%
Ensure the safe takeoff and landing of commercial and military aircraft. Duties include coordination between air-traffic control and maintenance personnel, dispatching, using airfield landing and navigational aids, implementing airfield safety procedures, monitoring and maintaining flight records, and applying knowledge of weather information.
Ambulance Drivers and Attendants, Except Emergency Medical Technicians
Low11.24%
Drive ambulance or assist ambulance driver in transporting sick, injured, or convalescent persons. Assist in lifting patients.
Fire Inspectors and Investigators
Medium36.94%
Inspect buildings to detect fire hazards and enforce local ordinances and state laws, or investigate and gather facts to determine cause of fires and explosions.
Crossing Guards and Flaggers
Medium47.59%
Guide or control vehicular or pedestrian traffic at such places as streets, schools, railroad crossings, or construction sites.