Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Medium58.98%
Found in Industries:
Salary Range
Low (10th %)$21,530
Median$29,220
High (90th %)$38,830
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Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
The occupation "Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop" has an automation risk of 59.0%, largely due to the nature of many of its core tasks being relatively easy to automate with current technology. The base risk for this occupation stands at 59.5%, reflecting the significant overlap between daily job duties and functions that can be performed by machines or computerized systems. Key responsibilities—such as providing guests with menus, assigning patrons to tables based on needs and server rotation, and greeting and seating guests—are activities that can be streamlined and managed by self-service kiosks, mobile apps, or automated check-in systems. These technologies are already being piloted in many establishments, reducing reliance on human hosts for routine, repetitive tasks. Despite this, certain aspects of the host or hostess role remain relatively resistant to automation, which tempers the overall risk and keeps the occupation from being fully automatable. The most resistant tasks include conferring with other staff to help plan establishments' menus, performing marketing and advertising services, and ordering or requisitioning supplies and equipment for tables and serving stations. These duties generally require a degree of human judgment, creativity, and interpersonal coordination that machines currently struggle to replicate effectively. Ensuring smooth collaboration with staff, adapting to unique business needs, and developing customer engagement strategies involve complex decision-making and intuition. The main bottlenecks to automation in this role are linked to creativity and originality, as reflected by the bottleneck skills identified: Originality (1.9%) and Originality (1.8%). These low percentages indicate that while some creative input is required, it is not pervasive across all tasks. However, it does highlight that completely automating the position would be challenging without significant advancements in artificial intelligence capabilities, particularly in generating novel solutions or approaches. For now, while technology can take over routine interactions and logistics, the occupation’s more creative and collaborative tasks keep automation risk from being universal.
Filter by Automatable Status
Provide guests with menus.
Automatable
Greet guests and seat them at tables or in waiting areas.
Non-Automatable
Answer telephone calls and respond to inquiries or transfer calls.
Automatable
Operate cash registers to accept payments for food and beverages.
Automatable
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Non-Automatable
Take and prepare to-go orders.
Partially Automatable
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Partially Automatable
Receive and record patrons' dining reservations.
Automatable
Inspect dining and serving areas to ensure cleanliness and proper setup.
Partially Automatable
Inform patrons of establishment specialties and features.
Automatable
Assist other restaurant workers by serving food and beverages, or by bussing tables.
Partially Automatable
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Non-Automatable
Hire, train, and supervise food and beverage service staff.
Partially Automatable
Prepare cash receipts after establishments close, and make bank deposits.
Partially Automatable
Direct patrons to coatrooms and waiting areas, such as lounges.
Partially Automatable
Plan parties or other special events and services.
Partially Automatable
Order or requisition supplies and equipment for tables and serving stations.
Automatable
Perform marketing and advertising services.
Partially Automatable
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Automatable
Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
Partially Automatable
Confer with other staff to help plan establishments' menus.
Partially Automatable
Reading ComprehensionActive ListeningService OrientationOperations MonitoringEquipment MaintenanceJudgment and Decision MakingManagement of Material ResourcesWritingSpeakingMathematicsScienceCritical ThinkingActive LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingComplex Problem SolvingOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlTroubleshootingRepairingQuality Control AnalysisSystems AnalysisSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Personnel Resources
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Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsEstimating the Quantifiable Characteristics of Products, Events, or InformationGetting InformationIdentifying Objects, Actions, and EventsJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicRepairing and Maintaining Mechanical EquipmentControlling Machines and ProcessesCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesPerforming General Physical ActivitiesHandling and Moving Objects
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Food Service Managers
Medium50.23%
Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
Chefs and Head Cooks
Medium50.31%
Direct and may participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. May plan and price menu items, order supplies, and keep records and accounts.
First-Line Supervisors of Food Preparation and Serving Workers
Medium56.86%
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
Cooks, Institution and Cafeteria
Medium50.81%
Prepare and cook large quantities of food for institutions, such as schools, hospitals, or cafeterias.
Cooks, Private Household
Medium35.98%
Prepare meals in private homes. Includes personal chefs.
Cooks, Short Order
Medium38.18%
Prepare and cook to order a variety of foods that require only a short preparation time. May take orders from customers and serve patrons at counters or tables.
Food Preparation Workers
Medium37.56%
Perform a variety of food preparation duties other than cooking, such as preparing cold foods and shellfish, slicing meat, and brewing coffee or tea.
Bartenders
Medium41.90%
Mix and serve drinks to patrons, directly or through waitstaff.
Fast Food and Counter Workers
Medium41.33%
Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.
Baristas
Medium53.32%
Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons.
Waiters and Waitresses
Medium42.54%
Take orders and serve food and beverages to patrons at tables in dining establishment.
Food Servers, Nonrestaurant
Medium45.98%
Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.
Dining Room and Cafeteria Attendants and Bartender Helpers
Low22.61%
Facilitate food service. Clean tables; remove dirty dishes; replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food; and serve items such as water, condiments, and coffee to patrons.
Ushers, Lobby Attendants, and Ticket Takers
Medium50.54%
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
Locker Room, Coatroom, and Dressing Room Attendants
Medium39.95%
Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Concierges
Medium52.31%
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Cashiers
High68.95%
Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Demonstrators and Product Promoters
Medium43.40%
Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
Hotel, Motel, and Resort Desk Clerks
High72.78%
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Passenger Attendants
Medium53.57%
Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Gambling Managers
High66.16%
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
Lodging Managers
Medium58.34%
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Disc Jockeys, Except Radio
Medium52.63%
Play prerecorded music for live audiences at venues or events such as clubs, parties, or wedding receptions. May use techniques such as mixing, cutting, or sampling to manipulate recordings. May also perform as emcee (master of ceremonies).
Gambling and Sports Book Writers and Runners
Medium64.67%
Post information enabling patrons to wager on various races and sporting events. Assist in the operation of games such as keno and bingo. May operate random number-generating equipment and announce the numbers for patrons. Receive, verify, and record patrons' wagers. Scan and process winning tickets presented by patrons and pay out winnings for those wagers.