Salary Range
Low (10th %)$41,480
Median$56,330
High (90th %)$75,920
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Sort and deliver mail for the United States Postal Service (USPS). Deliver mail on established route by vehicle or on foot. Includes postal service mail carriers employed by USPS contractors.
The occupation "Postal Service Mail Carriers" has an automation risk of 56.7%, which is slightly lower than its base risk of 57.1%. This moderate risk is primarily due to the high potential for automating many routine tasks performed by mail carriers. For example, advancements in robotics and scanning technologies make tasks such as scanning labels on letters or parcels to confirm receipt highly automatable. Additionally, obtaining signed receipts for registered, certified, and insured mail, as well as collecting payments and completing paperwork, can often be streamlined through electronic signature pads and digital systems. Even the task of returning to the post office with collected mail could potentially be managed by autonomous vehicles or drones, further increasing the feasibility of automation in this role. Despite these trends, certain aspects of the job remain more resistant to automation. For instance, completing forms that notify publishers of address changes requires judgment and attention to detail that automated systems may struggle with, especially when handling non-standard cases or ambiguous information. Selling stamps and money orders involves direct customer interaction, identification verification, and handling financial transactions, all of which benefit from a human touch and adaptive communication. Additionally, traveling to post offices to pick up mail for specific routes or picking up mail from postal relay boxes often requires navigation through environments and conditions that may be challenging for machines, demanding human flexibility and situational awareness. One of the primary bottleneck skills limiting automation in this occupation is originality, which reflects the need for employees to devise solutions to unexpected problems, particularly when routing or addressing anomalies arise. Although the required level of originality remains relatively low—rated at 2.0% and 1.4%—it is a critical factor that current automation technologies have yet to fully replicate. This low but present need for creativity and adaptability creates obstacles for complete automation, ensuring that while many repetitive tasks could be automated, the unique problem-solving and interpersonal elements of mail carrying may necessitate continued human involvement for the foreseeable future.
Filter by Automatable Status
Scan labels on letters or parcels to confirm receipt.
Automatable
Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
Partially Automatable
Return to the post office with mail collected from homes, businesses, and public mailboxes.
Non-Automatable
Sort mail for delivery, arranging it in delivery sequence.
Automatable
Meet schedules for the collection and return of mail.
Partially Automatable
Sign for cash-on-delivery and registered mail before leaving the post office.
Non-Automatable
Hold mail for customers who are away from delivery locations.
Partially Automatable
Turn in money and receipts collected along mail routes.
Partially Automatable
Leave notices telling patrons where to collect mail that could not be delivered.
Partially Automatable
Maintain accurate records of deliveries.
Automatable
Bundle mail in preparation for delivery or transportation to relay boxes.
Partially Automatable
Record address changes and redirect mail for those addresses.
Automatable
Return incorrectly addressed mail to senders.
Non-Automatable
Answer customers' questions about postal services and regulations.
Partially Automatable
Provide customers with change of address cards and other forms.
Automatable
Register, certify, and insure parcels and letters.
Partially Automatable
Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
Non-Automatable
Sell stamps and money orders.
Automatable
Complete forms that notify publishers of address changes.
Automatable
Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
Non-Automatable
Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
Partially Automatable
Reading ComprehensionActive ListeningOperations MonitoringQuality Control AnalysisSystems AnalysisManagement of Material ResourcesWritingSpeakingMathematicsScienceCritical ThinkingActive LearningLearning StrategiesMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationComplex Problem SolvingOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperation and ControlEquipment MaintenanceTroubleshootingRepairingJudgment and Decision MakingSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Personnel Resources
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Inspecting Equipment, Structures, or MaterialsMonitoring Processes, Materials, or SurroundingsEstimating the Quantifiable Characteristics of Products, Events, or InformationGetting InformationIdentifying Objects, Actions, and EventsJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeHandling and Moving ObjectsControlling Machines and ProcessesOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic EquipmentDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersRepairing and Maintaining Mechanical EquipmentOrganizing, Planning, and Prioritizing WorkResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesDeveloping Objectives and StrategiesScheduling Work and ActivitiesPerforming General Physical Activities
Microsoft WindowsMicrosoft WindowsTime and Attendance Collection System TACSAddress Management System AMSAutomated Data Collection System ADCSDelivery Routing System DRSEnd of Run Report EORTime and Attendance Collection System TACSAddress Management System AMSAutomated Data Collection System ADCSDelivery Routing System DRSEnd of Run Report EORElectronic Time Clock ETCMicrosoft WordWord processing softwareWord processing softwareElectronic Time Clock ETCDelivery operations information system DOISDelivery operations information system DOISMicrosoft Office softwareMicrosoft Office softwareMicrosoft Word
Transportation, Storage, and Distribution Managers
Medium54.11%
Plan, direct, or coordinate transportation, storage, or distribution activities in accordance with organizational policies and applicable government laws or regulations. Includes logistics managers.
Postmasters and Mail Superintendents
Medium58.72%
Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
Baggage Porters and Bellhops
Medium46.54%
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Counter and Rental Clerks
High72.64%
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Switchboard Operators, Including Answering Service
High80.81%
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Customer Service Representatives
High68.30%
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Order Clerks
High80.71%
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Reservation and Transportation Ticket Agents and Travel Clerks
High73.97%
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Cargo and Freight Agents
Medium55.62%
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
Freight Forwarders
High67.61%
Research rates, routings, or modes of transport for shipment of products. Maintain awareness of regulations affecting the international movement of cargo. Make arrangements for additional services, such as storage or inland transportation.
Couriers and Messengers
Medium59.38%
Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.
Dispatchers, Except Police, Fire, and Ambulance
Medium65.75%
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Postal Service Clerks
High70.36%
Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.
Postal Service Mail Sorters, Processors, and Processing Machine Operators
Medium51.33%
Prepare incoming and outgoing mail for distribution for the United States Postal Service (USPS). Examine, sort, and route mail. Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery. Keep records of shipments, pouches, and sacks, and perform other duties related to mail handling within the postal service. Includes postal service mail sorters and processors employed by USPS contractors.
Shipping, Receiving, and Inventory Clerks
Medium65.21%
Verify and maintain records on incoming and outgoing shipments involving inventory. Duties include verifying and recording incoming merchandise or material and arranging for the transportation of products. May prepare items for shipment.
Mail Clerks and Mail Machine Operators, Except Postal Service
Medium58.07%
Prepare incoming and outgoing mail for distribution. Time-stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
Office Clerks, General
Medium65.57%
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Driver/Sales Workers
Medium56.20%
Drive truck or other vehicle over established routes or within an established territory and sell or deliver goods, such as food products, including restaurant take-out items, or pick up or deliver items such as commercial laundry. May also take orders, collect payment, or stock merchandise at point of delivery.
Light Truck Drivers
Medium51.40%
Drive a light vehicle, such as a truck or van, with a capacity of less than 26,001 pounds Gross Vehicle Weight (GVW), primarily to pick up merchandise or packages from a distribution center and deliver. May load and unload vehicle.
Stockers and Order Fillers
Medium56.05%
Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays.
Telephone Operators
High76.09%
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.