Utilities
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Learn More about AI Risk in Utilities
Explore the impact of artificial intelligence on the Utilities industry. This page highlights which occupations are most at risk of automation and AI disruption within this sector. Use these insights to understand the evolving landscape, identify high-risk roles, and make informed, future-ready career decisions in Utilities.
The Utilities industry encompasses essential services that include the generation, distribution, and regulation of electric power, natural gas, steam supply, water supply, and sewage removal. This sector is integral to the functioning of modern society, powering homes, businesses, and critical infrastructure with uninterrupted access to vital resources. Companies within this industry operate complex networks of power plants, transmission lines, pipelines, and treatment facilities, maintaining the flow of energy and water to meet consumer and industrial demands. Regulatory bodies ensure that utility services are provided safely, reliably, and at rates that balance consumer needs with environmental and economic considerations. From renewable energy advancements to the maintenance of aging grids, the Utilities industry plays a pivotal role in sustainable development and public health.
Occupations in Utilities
- Marketing ManagersMedium51.50%Plan, direct, or coordinate marketing policies and programs, such as determining the demand for products and services offered by a firm and its competitors, and identify potential customers. Develop pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied. Oversee product development or monitor trends that indicate the need for new products and services.
- Administrative Services ManagersMedium45.13%Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
- Geothermal Production ManagersMedium50.68%Manage operations at geothermal power generation facilities. Maintain and monitor geothermal plant equipment for efficient and safe plant operations.
- Biomass Power Plant ManagersMedium54.43%Manage operations at biomass power generation facilities. Direct work activities at plant, including supervision of operations and maintenance staff.
- Hydroelectric Production ManagersMedium54.67%Manage operations at hydroelectric power generation facilities. Maintain and monitor hydroelectric plant equipment for efficient and safe plant operations.
- Compliance ManagersMedium47.57%Plan, direct, or coordinate activities of an organization to ensure compliance with ethical or regulatory standards.
- Wind Energy Operations ManagersMedium56.93%Manage wind field operations, including personnel, maintenance activities, financial activities, and planning.
- Wind Energy Development ManagersMedium49.23%Lead or manage the development and evaluation of potential wind energy business opportunities, including environmental studies, permitting, and proposals. May also manage construction of projects.
- Cartographers and PhotogrammetristsMedium56.29%Research, study, and prepare maps and other spatial data in digital or graphic form for one or more purposes, such as legal, social, political, educational, and design purposes. May work with Geographic Information Systems (GIS). May design and evaluate algorithms, data structures, and user interfaces for GIS and mapping systems. May collect, analyze, and interpret geographic information provided by geodetic surveys, aerial photographs, and satellite data.
- Electrical EngineersMedium51.39%Research, design, develop, test, or supervise the manufacturing and installation of electrical equipment, components, or systems for commercial, industrial, military, or scientific use.
- Electrical and Electronics DraftersMedium56.65%Prepare wiring diagrams, circuit board assembly diagrams, and layout drawings used for the manufacture, installation, or repair of electrical equipment.
- Apply theory and principles of environmental engineering to modify, test, and operate equipment and devices used in the prevention, control, and remediation of environmental problems, including waste treatment and site remediation, under the direction of engineering staff or scientists. May assist in the development of environmental remediation devices.
- PhysicistsMedium51.27%Conduct research into physical phenomena, develop theories on the basis of observation and experiments, and devise methods to apply physical laws and theories.
- Conduct research or perform investigation for the purpose of identifying, abating, or eliminating sources of pollutants or hazards that affect either the environment or public health. Using knowledge of various scientific disciplines, may collect, synthesize, study, report, and recommend action based on data derived from measurements or observations of air, food, soil, water, and other sources.
- Nuclear Monitoring TechniciansMedium55.41%Collect and test samples to monitor results of nuclear experiments and contamination of humans, facilities, and environment.
- Buy and sell securities or commodities in investment and trading firms, or provide financial services to businesses and individuals. May advise customers about stocks, bonds, mutual funds, commodities, and market conditions.
- Bill and Account CollectorsMedium65.81%Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
- Billing and Posting ClerksHigh79.60%Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
- Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
- Payroll and Timekeeping ClerksHigh77.74%Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
- Procurement ClerksHigh71.53%Compile information and records to draw up purchase orders for procurement of materials and services.
- Customer Service RepresentativesHigh68.30%Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
- Dispatchers, Except Police, Fire, and AmbulanceMedium65.75%Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
- Meter Readers, UtilitiesHigh70.08%Read meter and record consumption of electricity, gas, water, or steam.
- Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
- Office Clerks, GeneralMedium65.57%Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
- ElectriciansLow24.63%Install, maintain, and repair electrical wiring, equipment, and fixtures. Ensure that work is in accordance with relevant codes. May install or service street lights, intercom systems, or electrical control systems.
- Help plumbers, pipefitters, steamfitters, or pipelayers by performing duties requiring less skill. Duties include using, supplying, or holding materials or tools, and cleaning work area and equipment.
- Clean and repair septic tanks, sewer lines, or drains. May patch walls and partitions of tank, replace damaged drain tile, or repair breaks in underground piping.
- Repair, test, adjust, or install electronic equipment, such as industrial controls, transmitters, and antennas.
- Inspect, test, repair, or maintain electrical equipment in generating stations, substations, and in-service relays.
- Install, repair, and maintain mechanical regulating and controlling devices, such as electric meters, gas regulators, thermostats, safety and flow valves, and other mechanical governors.
- Industrial Machinery MechanicsMedium49.31%Repair, install, adjust, or maintain industrial production and processing machinery or refinery and pipeline distribution systems. May also install, dismantle, or move machinery and heavy equipment according to plans.
- Install or repair cables or wires used in electrical power or distribution systems. May erect poles and light or heavy duty transmission towers.
- Perform work involving the skills of two or more maintenance or craft occupations to keep machines, mechanical equipment, or the structure of a building in repair. Duties may involve pipe fitting; HVAC maintenance; insulating; welding; machining; carpentry; repairing electrical or mechanical equipment; installing, aligning, and balancing new equipment; and repairing buildings, floors, or stairs.
- Wind Turbine Service TechniciansMedium47.24%Inspect, diagnose, adjust, or repair wind turbines. Perform maintenance on wind turbine equipment including resolving electrical, mechanical, and hydraulic malfunctions.
- Help installation, maintenance, and repair workers in maintenance, parts replacement, and repair of vehicles, industrial machinery, and electrical and electronic equipment. Perform duties such as furnishing tools, materials, and supplies to other workers; cleaning work area, machines, and tools; and holding materials or tools for other workers.
- Geothermal TechniciansMedium39.03%Perform technical activities at power plants or individual installations necessary for the generation of power from geothermal energy sources. Monitor and control operating activities at geothermal power generation facilities and perform maintenance and repairs as necessary. Install, test, and maintain residential and commercial geothermal heat pumps.
- Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.
- Nuclear Power Reactor OperatorsMedium53.14%Operate or control nuclear reactors. Move control rods, start and stop equipment, monitor and adjust controls, and record data in logs. Implement emergency procedures when needed. May respond to abnormalities, determine cause, and recommend corrective action.
- Power Distributors and DispatchersMedium63.42%Coordinate, regulate, or distribute electricity or steam.
- Power Plant OperatorsMedium52.63%Control, operate, or maintain machinery to generate electric power. Includes auxiliary equipment operators.
- Biomass Plant TechniciansMedium53.51%Control and monitor biomass plant activities and perform maintenance as needed.
- Hydroelectric Plant TechniciansMedium39.93%Monitor and control activities associated with hydropower generation. Operate plant equipment, such as turbines, pumps, valves, gates, fans, electric control boards, and battery banks. Monitor equipment operation and performance and make necessary adjustments to ensure optimal performance. Perform equipment maintenance and repair as necessary.
- Stationary Engineers and Boiler OperatorsMedium43.49%Operate or maintain stationary engines, boilers, or other mechanical equipment to provide utilities for buildings or industrial processes. Operate equipment such as steam engines, generators, motors, turbines, and steam boilers.
- Operate or control an entire process or system of machines, often through the use of control boards, to transfer or treat water or wastewater.
- Gas Plant OperatorsMedium63.67%Distribute or process gas for utility companies and others by controlling compressors to maintain specified pressures on main pipelines.
- Stockers and Order FillersMedium56.05%Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays.
- Gas Compressor and Gas Pumping Station OperatorsMedium49.42%Operate steam-, gas-, electric motor-, or internal combustion-engine driven compressors. Transmit, compress, or recover gases, such as butane, nitrogen, hydrogen, and natural gas.