Computer User Support Specialists
Medium55.42%
Found in Industries:
Salary Range
Low (10th %)$37,690
Median$59,240
High (90th %)$97,020
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Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The occupation "Computer User Support Specialists" has an automation risk of 55.4%, which is very close to its base risk of 56.3%. This suggests that just over half of the tasks involved in this role are susceptible to being automated using current or foreseeable technology. Many duties performed by support specialists, particularly those that follow predictable procedures or involve routine troubleshooting, can be replicated by sophisticated automated systems, artificial intelligence, or even advanced self-service tools. The moderate risk indicates that while automation will impact the role, significant aspects of the job will remain resistant due to their need for human judgment or customization. Companies will likely continue to rely on support specialists, but their scope of work could evolve as automation takes hold. Looking at the most automatable tasks highlights why this role is at risk. Tasks such as overseeing the daily performance of computer systems, setting up equipment for employee use, and reading technical manuals or conducting diagnostics are largely process-driven. These duties, while essential, often adhere to standard protocols and can be effectively managed by automated monitoring systems, deployment scripts, AI-driven support bots, and remote diagnostic tools. Technology is quickly advancing in areas such as predictive maintenance, automated equipment provisioning, and user self-service troubleshooting, which directly threaten the repetitive or workflow-heavy aspects of a support specialist's job. As these technologies mature, the value added by human workers in these areas could diminish. Conversely, there are tasks within the "Computer User Support Specialists" occupation that remain highly resistant to automation. These include modifying and customizing commercial programs, hiring and supervising workers for special projects, and conducting complex office automation feasibility studies. Such responsibilities require creativity, nuanced interpersonal skills, and context-specific knowledge—attributes that current AI and automated systems struggle to replicate effectively. The relative bottleneck in automation lies in skills such as "Originality," measured at just 2.9% and 3.0% respectively, indicating that unique problem-solving and innovative thinking are least likely to be automated. Thus, while automation is expected to transform much of the workload for user support specialists, roles demanding judgment, leadership, or creative adaptation will continue to need a human touch.
Filter by Automatable Status
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Partially Automatable
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Automatable
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Non-Automatable
Confer with staff, users, and management to establish requirements for new systems or modifications.
Partially Automatable
Enter commands and observe system functioning to verify correct operations and detect errors.
Partially Automatable
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Automatable
Refer major hardware or software problems or defective products to vendors or technicians for service.
Automatable
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Partially Automatable
Develop training materials and procedures, or train users in the proper use of hardware or software.
Partially Automatable
Inspect equipment and read order sheets to prepare for delivery to users.
Partially Automatable
Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
Partially Automatable
Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
Non-Automatable
Modify and customize commercial programs for internal needs.
Partially Automatable
Oversee the daily performance of computer systems.
Partially Automatable
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Partially Automatable
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Partially Automatable
Reading ComprehensionActive ListeningLearning StrategiesComplex Problem SolvingEquipment MaintenanceRepairingQuality Control AnalysisJudgment and Decision MakingSystems AnalysisSystems EvaluationTime ManagementManagement of Financial ResourcesManagement of Material ResourcesManagement of Personnel ResourcesWritingSpeakingMathematicsScienceCritical ThinkingActive LearningMonitoringSocial PerceptivenessCoordinationPersuasionNegotiationInstructingService OrientationOperations AnalysisTechnology DesignEquipment SelectionInstallationProgrammingOperations MonitoringOperation and ControlTroubleshooting
Arm-Hand SteadinessAuditory AttentionCategory FlexibilityControl PrecisionDeductive ReasoningDepth PerceptionDynamic FlexibilityDynamic StrengthExplosive StrengthExtent FlexibilityFar VisionFinger DexterityFlexibility of ClosureFluency of IdeasGlare SensitivityGross Body CoordinationGross Body EquilibriumHearing SensitivityInductive ReasoningInformation OrderingManual DexterityMathematical ReasoningMemorizationMultilimb CoordinationNear VisionNight VisionNumber FacilityOral ComprehensionOral ExpressionOriginalityPerceptual SpeedPeripheral VisionProblem SensitivityRate ControlReaction TimeResponse OrientationSelective AttentionSound LocalizationSpatial OrientationSpeech ClaritySpeech RecognitionSpeed of ClosureSpeed of Limb MovementStaminaStatic StrengthTime SharingTrunk StrengthVisual Color DiscriminationVisualizationWrist-Finger SpeedWritten ComprehensionWritten Expression
Administration and ManagementAdministrativeEconomics and AccountingSales and MarketingCustomer and Personal ServicePersonnel and Human ResourcesProduction and ProcessingFood ProductionComputers and ElectronicsEngineering and TechnologyDesignBuilding and ConstructionMechanicalBiologyPsychologySociology and AnthropologyGeographyMedicine and DentistryForeign LanguageMathematicsFine ArtsEducation and TrainingPhysicsChemistryEnglish LanguagePhilosophy and TheologyLaw and GovernmentTelecommunicationsCommunications and MediaTransportationTherapy and CounselingHistory and ArcheologyPublic Safety and Security
Monitoring Processes, Materials, or SurroundingsGetting InformationIdentifying Objects, Actions, and EventsInspecting Equipment, Structures, or MaterialsJudging the Qualities of Objects, Services, or PeopleProcessing InformationEvaluating Information to Determine Compliance with StandardsAnalyzing Data or InformationMaking Decisions and Solving ProblemsThinking CreativelyUpdating and Using Relevant KnowledgeDeveloping Objectives and StrategiesScheduling Work and ActivitiesOrganizing, Planning, and Prioritizing WorkPerforming General Physical ActivitiesHandling and Moving ObjectsControlling Machines and ProcessesDocumenting/Recording InformationDrafting, Laying Out, and Specifying Technical Devices, Parts, and EquipmentInterpreting the Meaning of Information for OthersCommunicating with Supervisors, Peers, or SubordinatesCommunicating with People Outside the OrganizationEstablishing and Maintaining Interpersonal RelationshipsAssisting and Caring for OthersSelling or Influencing OthersResolving Conflicts and Negotiating with OthersPerforming for or Working Directly with the PublicCoordinating the Work and Activities of OthersDeveloping and Building TeamsTraining and Teaching OthersRepairing and Maintaining Mechanical EquipmentGuiding, Directing, and Motivating SubordinatesCoaching and Developing OthersProviding Consultation and Advice to OthersPerforming Administrative ActivitiesStaffing Organizational UnitsMonitoring and Controlling ResourcesEstimating the Quantifiable Characteristics of Products, Events, or InformationOperating Vehicles, Mechanized Devices, or EquipmentWorking with ComputersRepairing and Maintaining Electronic Equipment
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EnterpriseTax softwareTeradata DatabaseThe MathWorks MATLABMicrosoft Azure softwareMicrosoft TeamsMySQLNearpodNoSQLOracle JavaServer Pages JSPOracle PL/SQLPythonRubyRuby on RailsSwiftOperating system softwareOracle Fusion ApplicationsMicrosoft ExcelMicrosoft Visual StudioMicrosoft Windows ServerMongoDBNode.jsObjective COracle Fusion MiddlewareOracle WebLogic ServerPerlShell scriptRed Hat WildFlySpring FrameworkMoodleParentSquareSchoologySeesawPerforce Helix softwareMicrosoft PowerShellTransact-SQLSkypeServiceNowMicrosoft Active Server Pages ASPMicrosoft ActiveXMicrosoft ASP.NETOracle JDBCMicrosoft Active DirectoryMicrosoft ASP.NET Core MVCPersonal computer diagnostic softwareRemote control softwareSpring BootSymantec pcAnywherePassword management softwareSolarWindsStac Software ReachOutMicrosoft Volume Shadow Copy ServiceMigration softwareOperating system monitoring softwarePatch management softwareRemote install server softwareSymantec LiveStateYouTubeYardi softwareZoomUNIXVMwareWiresharkVirtual private networking VPN softwareUNIX ShellVirus scanning softwareMicrosoft VisioMicrosoft Visual Basic for Applications VBANortonLifeLock cybersecurity softwareSAP Business ObjectsVeritas NetBackupLogMeIn GoToMeetingFund accounting softwareAdobe PhotoshopFacebookApache HadoopApple macOSAtlassian ConfluenceCustomer information control system CICSDatabase softwareDropboxFlipgridGoogle DocsGoogle DriveIBM Cognos ImpromptuIBM DominoIBM NotesIBM Power Systems softwareCisco WebexAdobe DreamweaverAdobe IllustratorAdobe InDesignAmazon RedshiftApache HiveApache PigApache SolrCElasticsearchFileMaker ProAdobe ActionScriptGitHubGoogle MeetEclipse IDEHuman resource management software HRMSGoogle SitesAdobe DistillerAutodesk AutoCADApache CassandraFirewall softwareExtensible markup language XMLApache HTTP ServerGoogle AngularApache MavenApache TomcatC#C++Dartware InterMapperEnterprise JavaBeansHelp desk softwareHewlett Packard HP-UXHewlett Packard LoadRunnerApache KafkaBentley MicroStationAnsible softwareBashEpic SystemsCisco IOSDassault Systemes CATIADjangoDockerGitApache GroovyAtlassian BambooData entry softwareESRI ArcGIS softwareCalendar and scheduling software3M Post-it AppDynamic hypertext markup language DHTMLAJAXApache AntExt JSHibernate ORMActive directory softwareCrossTec NetOp Remote ControlDefect tracking softwareApache Subversion SVNDomain name system DNSDeployment softwareDisaster recovery softwareEvent log monitor softwareCall center softwareDesktop partitioning softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft PublisherMicrosoft WordOracle PeopleSoftPHPJob control language JCLSage 50 AccountingSAP softwareSalesforce softwareLexisNexisMcAfeeMicrosoft ExchangeMicrosoft OneNoteMicrosoft VisioMicrosoft Visual BasicMicrosoft WindowsMicroStrategyNagiosNetSuite ERPOracle DatabaseOracle HyperionOracle JD Edwards EnterpriseOneOracle SolarisOracle TaleoPostgreSQLPuppetQlik Tech QlikViewQuest Erwin Data ModelerSAP Crystal ReportsSASLogMeIn GoToMeetingJavaScriptLAMP StackMicrosoft Azure softwareMicrosoft TeamsMySQLNearpodNoSQLOracle JavaServer Pages JSPOracle PL/SQLPythonRubyPoll EverywhereIBM WebSphereKornShellLinuxMicrosoft ExcelMicrosoft .NET FrameworkMicrosoft Visual StudioMongoDBNode.jsObjective COracle Fusion MiddlewareOracle JavaPerlShell scriptRed Hat Enterprise LinuxInternet browser softwareMEDITECH softwareMoodleSchoologySeesawPerforce Helix softwareNational Instruments LabVIEWMicrosoft SQL Server Reporting Services SSRSMicrosoft PowerShellSkypeServiceNowjQueryJUnitMicrosoft ActiveXMicrosoft ASP.NETOracle JDBCMicrosoft Active DirectoryMicrosoft ASP.NET Core MVCPersonal computer diagnostic softwareRemote control softwareLicense management softwareiProLucid IQ CMPMicrosoft Volume Shadow Copy ServiceMigration softwareOperating system monitoring softwarePatch management softwareIntegrated development environment IDE softwareInformation systems integration softwareStructured query language SQLSlackSplunk EnterpriseStataCorp StataTax softwareTeradata DatabaseThe MathWorks MATLABVeritas NetBackupYouTubeYardi softwareSwiftZoomTableauSpring FrameworkUnified modeling language UMLUNIXVMwareTrimble SketchUp ProUbuntuWiresharkSpring BootSymantec pcAnywhereUNIX ShellVirus scanning softwareSolarWindsStac Software ReachOutSymantec LiveStateSymantec Norton UtilitiesAmazon Web Services AWS softwareCascading style sheets CSSAtlassian JIRAAtlassian JIRAOracle Business Intelligence Enterprise EditionHypertext markup language HTMLSupervisory control and data acquisition SCADA softwareOperating system softwareMicrosoft Visual Basic Scripting Edition VBScriptMicrosoft Visual Basic Scripting Edition VBScriptRed Hat Enterprise LinuxMicrosoft AccessOracle Primavera Enterprise Project Portfolio ManagementOracle Primavera Enterprise Project Portfolio ManagementGeographic information system GIS softwareGeographic information system GIS softwareDassault Systemes SolidWorksJavaScript Object Notation JSONTransact-SQLAdvanced business application programming ABAPMicrosoft Active Server Pages ASPRelational database management softwareCommon business oriented language COBOLVirtual private networking VPN softwareNetwork directory services softwarePassword management softwareConfiguration management softwareIntegrated development environment IDE softwareMicrosoft SharePointVoice over internet protocol VoIP system softwareRelational database management softwareSalesforce softwareAmazon Web Services AWS softwareAutodesk AutoCADCalendar and scheduling softwareDelphi TechnologyDelphi TechnologyAdobe AcrobatAdobe AcrobatIBM InfoSphere DataStageJob control language JCLMicrosoft SQL ServerNortonLifeLock cybersecurity softwareOracle Fusion ApplicationsStataCorp StataSupervisory control and data acquisition SCADA softwareAdobe DreamweaverDrupalHypertext markup language HTMLApache SolrAdobe ActionScriptDynamic hypertext markup language DHTMLLogMeIn GoToWebinarLogMeIn GoToWebinarRuby on RailsPoll EverywhereAdobe DistillerAutodesk RevitAdvanced business application programming ABAPCommon business oriented language COBOLMac HelpMateMicrosoft .NET FrameworkMicrosoft Windows ServerMicrosoft SQL Server Reporting Services SSRSOracle JavaOracle WebLogic ServerRed Hat WildFlyUnified modeling language UMLHewlett Packard LoadRunnerMEDITECH softwareTrimble SketchUp ProParentSquareGoogle ClassroomChefDassault Systemes CATIAApache GroovyESRI ArcGIS softwareUbuntuNational Instruments LabVIEWMicrosoft SQL Server Integration Services SSISMicrosoft SQL Server Integration Services SSISBlinkGoogle AndroidGoogle AngularApache StrutsApache StrutsHibernate ORMSalesforce VisualforceSalesforce VisualforceNetwork directory services softwareApple iOSAutomated installation softwareAutomated installation softwareElement management softwareElement management softwareVoice over internet protocol VoIP system softwareSoftware asset management SAM 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Computer and Information Systems Managers
Medium46.26%
Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.
Computer Systems Analysts
Medium48.05%
Analyze science, engineering, business, and other data processing problems to develop and implement solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions, improve existing computer systems, and review computer system capabilities, workflow, and schedule limitations. May analyze or recommend commercially available software.
Information Security Analysts
Medium53.69%
Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. Assess system vulnerabilities for security risks and propose and implement risk mitigation strategies. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.
Computer Network Support Specialists
Medium55.92%
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Computer Network Architects
Medium50.66%
Design and implement computer and information networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks. Perform network modeling, analysis, and planning, including analysis of capacity needs for network infrastructures. May also design network and computer security measures. May research and recommend network and data communications hardware and software.
Telecommunications Engineering Specialists
Medium56.77%
Design or configure wired, wireless, and satellite communications systems for voice, video, and data services. Supervise installation, service, and maintenance.
Database Administrators
Medium50.55%
Administer, test, and implement computer databases, applying knowledge of database management systems. Coordinate changes to computer databases. Identify, investigate, and resolve database performance issues, database capacity, and database scalability. May plan, coordinate, and implement security measures to safeguard computer databases.
Network and Computer Systems Administrators
Medium57.76%
Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
Computer Programmers
Medium53.56%
Create, modify, and test the code and scripts that allow computer applications to run. Work from specifications drawn up by software and web developers or other individuals. May develop and write computer programs to store, locate, and retrieve specific documents, data, and information.
Software Developers
Medium51.32%
Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. Update software or enhance existing software capabilities. May work with computer hardware engineers to integrate hardware and software systems, and develop specifications and performance requirements. May maintain databases within an application area, working individually or coordinating database development as part of a team.
Software Quality Assurance Analysts and Testers
Medium51.71%
Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software or web developers. Create and maintain databases of known defects. May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.
Web Administrators
Medium53.44%
Manage web environment design, deployment, development and maintenance activities. Perform testing and quality assurance of web sites and web applications.
Information Security Engineers
Medium52.50%
Develop and oversee the implementation of information security procedures and policies. Build, maintain and upgrade security technology, such as firewalls, for the safe use of computer networks and the transmission and retrieval of information. Design and implement appropriate security controls to identify vulnerabilities and protect digital files and electronic infrastructures. Monitor and respond to computer security breaches, viruses, and intrusions, and perform forensic investigation. May oversee the assessment of information security systems.
Computer Systems Engineers/Architects
Medium50.80%
Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions.
Computer Hardware Engineers
Medium46.34%
Research, design, develop, or test computer or computer-related equipment for commercial, industrial, military, or scientific use. May supervise the manufacturing and installation of computer or computer-related equipment and components.
Electronics Engineers, Except Computer
Medium47.85%
Research, design, develop, or test electronic components and systems for commercial, industrial, military, or scientific use employing knowledge of electronic theory and materials properties. Design electronic circuits and components for use in fields such as telecommunications, aerospace guidance and propulsion control, acoustics, or instruments and controls.
Electrical and Electronic Engineering Technologists and Technicians
Medium44.30%
Apply electrical and electronic theory and related knowledge, usually under the direction of engineering staff, to design, build, repair, adjust, and modify electrical components, circuitry, controls, and machinery for subsequent evaluation and use by engineering staff in making engineering design decisions.
Computer, Automated Teller, and Office Machine Repairers
Medium45.35%
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Telecommunications Equipment Installers and Repairers, Except Line Installers
Medium40.45%
Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.
Electrical and Electronics Repairers, Commercial and Industrial Equipment
Medium43.09%
Repair, test, adjust, or install electronic equipment, such as industrial controls, transmitters, and antennas.
Web Developers
Medium61.87%
Develop and implement websites, web applications, application databases, and interactive web interfaces. Evaluate code to ensure that it is properly structured, meets industry standards, and is compatible with browsers and devices. Optimize website performance, scalability, and server-side code and processes. May develop website infrastructure and integrate websites with other computer applications.
Web and Digital Interface Designers
Medium60.00%
Design digital user interfaces or websites. Develop and test layouts, interfaces, functionality, and navigation menus to ensure compatibility and usability across browsers or devices. May use web framework applications as well as client-side code and processes. May evaluate web design following web and accessibility standards, and may analyze web use metrics and optimize websites for marketability and search engine ranking. May design and test interfaces that facilitate the human-computer interaction and maximize the usability of digital devices, websites, and software with a focus on aesthetics and design. May create graphics used in websites and manage website content and links.
Librarians and Media Collections Specialists
Medium50.09%
Administer and maintain libraries or collections of information, for public or private access through reference or borrowing. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. Tasks may include acquiring, cataloging, and circulating library materials, and user services such as locating and organizing information, providing instruction on how to access information, and setting up and operating a library's media equipment.
Library Technicians
Medium62.26%
Assist librarians by helping readers in the use of library catalogs, databases, and indexes to locate books and other materials; and by answering questions that require only brief consultation of standard reference. Compile records; sort and shelve books or other media; remove or repair damaged books or other media; register patrons; and check materials in and out of the circulation process. Replace materials in shelving area (stacks) or files. Includes bookmobile drivers who assist with providing services in mobile libraries.